Bt bill confusion

zoelouise88

im currently on a BT package of unlimited calls and internet which is £28 pm plus line rental, i receive my bills every 3months but this month its £205 :O theyve charged me for calls and £20 for internet apparently i went over my limit and have been charged £1 per gb.. not sure how its even possible for them to say this as ive got unlimited.

ive tried phoning them but they just keep telling me they ave billed me correctly, anyone know what i can do about this as theyve told me if they dont recieve full payemnt by the 17th then i will be cut off and then charged £7.50 late payment plus £25 for a reconnection.

macman

Please confirm which broadband tariff you are on. Only the top package (Unlimited Broadband and Calls) gives unlimited broadband.
If your bill is £205, then about £125 of that is as per tariff. If £20 is for surplus internet usage, then you have been billed for about £60 of exclusive calls. Either you have been making a lot of exclusive calls, (mobiles, international, etc) or BT have made a huge mess of your billing.

zoelouise88

Hi i have just re checked my bill and im ment to be on option 3 but for some reason its got me being down as option 2 which is £18 pm, its states i have been charged £25.96 for calls and £20 for going over on the internet, theyve messed up by putting me on the wrong package i think.

it all looks very confusing as they have refunded and recharged line rental several times on this bill and are charging me line rental from november even thought my bill in december was paid in full

macman

So which tariff is shown on your bill and which are you being billed for? If you are now being billed only for Option 2, then have you ever been billed for Option 3. or has it suddenly changed?
The line rental is charged in advance. Another reason to switch to whole bill monthly direct debit.

Buzby

My goodness - SWITCH to DD? So you can be sure you have no clue what it coming out of your bank account and when? The OP woulkd need that like a hole in the head. The only thing to find out is how/why the Option changed (if it did) or if there has been an understanding. If the problem is genuinely a BT foul up, then going the DD rote would hardly be a solution, it would simply delay the inevitable.

macman

But that way the OP would receive the bill online before the DD is taken, and can therefore query it.
And of course no need to pay the non-DD payment processing fee.

Heinz

Buzby wrote: »

My goodness - SWITCH to DD? So you can be sure you have no clue what it coming out of your bank account and when?

I've been paying BT by DD for many years now without a single problem.

More recently, I changed to Monthly Whole Bill Direct Debit and have been watching what happens closely.

Every month, I get an email telling me a new bill is available to view (I'm also on paper-free billing) on or about 16th with a "We will take this sum on or about (approximately 2 weeks later)" note. In February, for example, the email arrived on 16/2/11 and the DD call was made on 2/3/11.

1984ReturnsForReal_2

Heinz wrote: »

I've been paying BT by DD for many years now without a single problem.

More recently, I changed to Monthly Whole Bill Direct Debit and have been watching what happens closely.

Every month, I get an email telling me a new bill is available to view (I'm also on paper-free billing) on or about 16th with a "We will take this sum on or about (approximately 2 weeks later)" note. In February, for example, the email arrived on 16/2/11 and the DD call was made on 2/3/11.

Once an account is set up not a lot can go wrong.

However, often it goes wrong at the start or wrong at the end with the likes of BT & SKY and having to spend time getting your own money back is a pain to say the least.