Missing items

charlies_mum

soolin wrote: »

Do you normally wrap your other established items in brown paper as to me that would automatically raise a 'tearing' issue. I've had some items delivered here very late because the edge of the brown paper has been lifted by machinery and the address partly lost and I wonder if it could be that?

I always wrap in brown paper, but sellotape all the edges to avoid tearing.

Feel really sorry for new sellers, this is really frustrating :mad:

custardy

charlies_mum wrote: »

I always wrap in brown paper, but sellotape all the edges to avoid tearing.

Feel really sorry for new sellers, this is really frustrating :mad:

soft or hard items?

charlies_mum

custardy wrote: »

soft or hard items?

Hard items, but having said that it was a rolled up rug, so even though it was in a tight plastic bag, I wrapped in brown paper tightly. Do you think this might be the problem ?

custardy

items in brown paper that have give,are easily damaged
packages are in large trolleys and can have a lot of weight and movement on then
then you have staff grabbing packets from those trolleys (often multiple times on the journey)
so the brown paper gets little rips and tears.
its easy for the paper to come off and if that happens en route,you end up with an item and no wrapping/address

charlies_mum

Thanks Custardy.

What about if they are tightly wrapped with pallet wrap with the address visible on the inside ?

custardy

charlies_mum wrote: »

Thanks Custardy.

What about if they are tightly wrapped with pallet wrap with the address visible on the inside ?

thats perfect
when i wrapped it was bombproof with pallet wrap/parcel tape
for awkward items i would sometimes fashion a handle of some description. to make it easier to handle and decrease the likelyhood of it getting dropped

terra_ferma

For a new account you could list a whole lot of cheap and cheerful items, that you can get cheaply, sell at little or no profit, free postage, nicely packed and get some decent fb.
As long as they don't look too strange on that account (like naughty underwear on an account selling children's clothes for example)

annie-c

charlies_mum wrote: »

could this be a case of buyers taking advantage of a 'new' seller ?

I have recently opened a new selling account but have bought lots of small items first to build up some feedback. I have definitely had a couple of sellers taking advantage of a 'new' buyer, including one lady who told me she could only refund a SNAD item once I CLOSED the case against her.

Similarly, I have had to step in and help my dad who os a genuinely new ebayer who also received a damaged item, was ignored by the seller and then also told he had to close the case in order to get a refund.

I am sure it is only a very small minority of buyers/sellers who take advantage of 'newbies' but I am sure it happens.....

custardy

custardy wrote: »

Ive just done a small glut of purchases on eBay and from various online stores
1st class items have all been 1-2 days
eg chain reaction cycles in Co. Antrim took 24 hours to deliver a 1st class packet

2 items ordered yesterday
both arrived today vis 1st class
one from Southampton,other from Bristol

macfly

porto_bello wrote: »

My thoughts exactly. From my own feedback, it is clear that 2nd class mail is often arriving next day - not just locally, but often travelling across the country in under 24 hours, and I have found items rarely get lost in the post.

However, I have found that buyers who make INR claims sometimes make a (statistically unlikely) high number of INR claims ... if you get my drift.

I recall recently reading on another thread that one seller took the precaution of attaching a completely bogus tracking number to everything despatched ... and the INR claims crashed! I think that kind of statistic speaks volumes!

I can't see why an experienced seller is less likely to be scammed. Where's the logic in that?
Also someone sending a false tracking number. A scammer would know it was a false number when they didn't have to sign for the item wouldn't they?