tmobile wrong billing on flext jul-sept

reehsetin

:mad:september they said i went over my flext - knew i hadnt so phoned them - oh no u have theres charges from your holiday the previous month too
fine fair enough
then october they said i went over again - and i really knew i hadnt! so rang again
'oh yeah somethings gone wrong its a widespread problem people have been charged wrong for some reason!' we'll credit you on the next bill
so guys check! check! check! i know at least 1 other person whos been charged wrongly around the same time

the staff on the phone didnt even understand the problem but theyve said theyre crediting me £5.70 so dont know how i will find out if thats right

xsammix

log into My Tmobile on t-mobile.co.uk and you can check your itemised billing etc.

reehsetin

the my tmobile wont work for me it cant see to cope with the fact that me and my brother are both registered at the same address with diff accounts

reehsetin

just spent the last 10mins talking to a muppet who simply repeated the notes to me
theyve over charged me on a couple of months (admitted by CS who said i would get a credit back) the credit due on my next bill is the sum total of 5.70 which barely covers the extra calls they charged me for this month
i barely use the phone now my DD will take out £25ish insted of the £17.50. have had to get them to send off another bill recalculation for last month even though they admitted that theyd over charged me a few weeks ago
the guys on the phone are in serious need of some maths skills!

sumanthdk

hello ... i have had the same problem for last two months on my t-mobile flext account. i have been charged in excess of £100 quid on a £25 flext contract.
I am thinking on complaining now. Also, my-bill does not pull itemisation ..

has anybody complained to ofcom yet? what is the procedure?

please help ...

thanks!

reehsetin

reehsetin wrote: »

:mad:september they said i went over my flext - knew i hadnt so phoned them - oh no u have theres charges from your holiday the previous month too
fine fair enough
then october they said i went over again - and i really knew i hadnt! so rang again
'oh yeah somethings gone wrong its a widespread problem people have been charged wrong for some reason!' we'll credit you on the next bill
so guys check! check! check! i know at least 1 other person whos been charged wrongly around the same time

the staff on the phone didnt even understand the problem but theyve said theyre crediting me £5.70 so dont know how i will find out if thats right

reehsetin wrote: »

just spent the last 10mins talking to a muppet who simply repeated the notes to me
theyve over charged me on a couple of months (admitted by CS who said i would get a credit back) the credit due on my next bill is the sum total of 5.70 which barely covers the extra calls they charged me for this month
i barely use the phone now my DD will take out £25ish insted of the £17.50. have had to get them to send off another bill recalculation for last month even though they admitted that theyd over charged me a few weeks ago
the guys on the phone are in serious need of some maths skills!

soon after that they couldnt explain why i'd be charged £1 something for texts when i had flext allowence left, they just couldnt understand it so re-credited to me
no problem since, helps that i never use all my mins