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tmobile wrong billing on flext jul-sept

reehsetin
reehsetin Posts: 4,916 Forumite
1,000 Posts Combo Breaker
:mad:september they said i went over my flext - knew i hadnt so phoned them - oh no u have theres charges from your holiday the previous month too
fine fair enough
then october they said i went over again - and i really knew i hadnt! so rang again
'oh yeah somethings gone wrong its a widespread problem people have been charged wrong for some reason!' we'll credit you on the next bill
so guys check! check! check! i know at least 1 other person whos been charged wrongly around the same time

the staff on the phone didnt even understand the problem but theyve said theyre crediting me £5.70 so dont know how i will find out if thats right :confused:
Yes Your Dukeiness :D

Comments

  • xsammix
    xsammix Posts: 65 Forumite
    log into My Tmobile on t-mobile.co.uk and you can check your itemised billing etc.
  • reehsetin
    reehsetin Posts: 4,916 Forumite
    1,000 Posts Combo Breaker
    the my tmobile wont work for me it cant see to cope with the fact that me and my brother are both registered at the same address with diff accounts
    Yes Your Dukeiness :D
  • reehsetin
    reehsetin Posts: 4,916 Forumite
    1,000 Posts Combo Breaker
    just spent the last 10mins talking to a muppet who simply repeated the notes to me
    theyve over charged me on a couple of months (admitted by CS who said i would get a credit back) the credit due on my next bill is the sum total of 5.70 which barely covers the extra calls they charged me for this month
    i barely use the phone now my DD will take out £25ish insted of the £17.50. have had to get them to send off another bill recalculation for last month even though they admitted that theyd over charged me a few weeks ago
    the guys on the phone are in serious need of some maths skills!
    Yes Your Dukeiness :D
  • hello ... i have had the same problem for last two months on my t-mobile flext account. i have been charged in excess of £100 quid on a £25 flext contract.
    I am thinking on complaining now. Also, my-bill does not pull itemisation ..

    has anybody complained to ofcom yet? what is the procedure?

    please help ...

    thanks!
  • reehsetin
    reehsetin Posts: 4,916 Forumite
    1,000 Posts Combo Breaker
    reehsetin wrote: »
    :mad:september they said i went over my flext - knew i hadnt so phoned them - oh no u have theres charges from your holiday the previous month too
    fine fair enough
    then october they said i went over again - and i really knew i hadnt! so rang again
    'oh yeah somethings gone wrong its a widespread problem people have been charged wrong for some reason!' we'll credit you on the next bill
    so guys check! check! check! i know at least 1 other person whos been charged wrongly around the same time

    the staff on the phone didnt even understand the problem but theyve said theyre crediting me £5.70 so dont know how i will find out if thats right :confused:
    reehsetin wrote: »
    just spent the last 10mins talking to a muppet who simply repeated the notes to me
    theyve over charged me on a couple of months (admitted by CS who said i would get a credit back) the credit due on my next bill is the sum total of 5.70 which barely covers the extra calls they charged me for this month
    i barely use the phone now my DD will take out £25ish insted of the £17.50. have had to get them to send off another bill recalculation for last month even though they admitted that theyd over charged me a few weeks ago
    the guys on the phone are in serious need of some maths skills!
    soon after that they couldnt explain why i'd be charged £1 something for texts when i had flext allowence left, they just couldnt understand it so re-credited to me
    no problem since, helps that i never use all my mins
    Yes Your Dukeiness :D
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