WARNING: 3uk illegal promotional advertising!

pkc_2

WARNING


Seems once again THREE UK are sending out promotional sms messages advertising services which are not correct. This service charges for the first month, not free as per text.

Message FROM 3FREESTFF
Message BODY “FreeMsg: Get Tv on Demand FREE for a month here http://mobile.three.co.uk/sdf/tod1 - Fab Shows like Friends, Hank, Sex and The City! 2StopMsg Txt STOP to 34263”

fiendishlyclever

pkc wrote: »

WARNING


Seems once again THREE UK are sending out promotional sms messages advertising services which are not correct. This service charges for the first month, not free as per text.

Message FROM 3FREESTFF
Message BODY “FreeMsg: Get Tv on Demand FREE for a month here http://mobile.three.co.uk/sdf/tod1 - Fab Shows like Friends, Hank, Sex and The City! 2StopMsg Txt STOP to 34263”

But surely the text says Free for a month? Am I missing something?

robt_2

I'm not sure how you can say that it is not free for a month without taking the offer up yourself - which presumable you haven't.

DUTR

fiendishlyclever wrote: »

But surely the text says Free for a month? Am I missing something?

robt wrote: »

I'm not sure how you can say that it is not free for a month without taking the offer up yourself - which presumable you haven't.

Hopefully PKC will return and explain what they are on about, rather than assuming the lowest common denominator to the readers.

All I can assume is that PKC reads it as if you sign up this month then it is free this month and any subsequent months, where as wary and wise realises that nothing is free and the 1st month is at no extra charge :j

pkc_2

Yes I took up the offer and yes I was charged. Basically they offer a month to try the service, then you cancel and not get charged..

3uk customer service claim that they never made such an offer yet its on both the sms promo and their planet 3 service..

This was a warning to others! I'll make note not to post such warning again... thanks for the feedback

Snakeeyes21

pkc wrote: »

Yes I took up the offer and yes I was charged. Basically they offer a month to try the service, then you cancel and not get charged..

3uk customer service claim that they never made such an offer yet its on both the sms promo and their planet 3 service..

This was a warning to others! I'll make note not to post such warning again... thanks for the feedback

must be something you done then, miscalculated your dates or something, when i had my free month it ended without me having to cancel or anything, if i wanted it to continue i would have to sign up for it again

pkc_2

Snakeeyes21 wrote: »

must be something you done then, miscalculated your dates or something, when i had my free month it ended without me having to cancel or anything, if i wanted it to continue i would have to sign up for it again

Not at all.. Unless I've jumped from Feb to April

Txt arrived: 16/02/2011
Service added: 21/02/2011
My TV Account access will expire on 20/03/2011 @ 19:33

So unless the date of my bill on 04/02/2011 is really the 20/03/2011.. I have not made an error on my dates..

Exhortation

Have you actually had the bill or are just looking at the charges to date on Three's website? The charges to date will show a cost but this will be offset by a credit for the same amount on your bill when it arrives.

Could it be that you are crying before you've been hurt?

pkc_2

Exhortation wrote: »

Have you actually had the bill or are just looking at the charges to date on Three's website? The charges to date will show a cost but this will be offset by a credit for the same amount on your bill when it arrives.

Could it be that you are crying before you've been hurt?

Confirmed bill. But seems everyone else knows more about my account than me..

Thanks

Exhortation

pkc wrote: »

Confirmed bill. But seems everyone else knows more about my account than me..

Thanks

[EMAIL="executive.office@three.co.uk"]executive.office@three.co.uk[/EMAIL]

Be nice to them, though. They've never let me down when I've had to contact them.

pkc_2

Exhortation wrote: »

[EMAIL="executive.office@three.co.uk"]executive.office@three.co.uk[/EMAIL]

Be nice to them, though. They've never let me down when I've had to contact them.

thanks already have a reply from[FONT=&quot] Executive Office Administrator.. I emailed the CEO

Nope. similar with me, and I have lovely lady at sky that is on the ball and has sorted issues also.

Staff like this are few and far between..
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