Real life MMD: Should I refund the Post Office?

pennypinchUK

The Royal Mail compensation scheme pays out if they fail to deliver your item - they failed to deliver it within a reasonable time. So the refund you received was appropriate. Keep the money. It might just be a small incentive for the Royal Mail to get their act together and provide a decent service.

tgroom57

They've sent you a cheque, and it seems you have already held onto it for one month wondering what to do with it. I thought cheques are only valid 3 months from date of issue? I would pay it into a savings account while I wonder what to do about the money.

Gresp

Cash the cheque, then contact Royal Mail and explain the situation: The parcel arrived, so you're willing to return that money, but you'd like compensation for postage and late delivery.

If Royal Mail leave it at that, fine. You've been open and honest, have nothing to feel guilty about, and have suffered no major loss.

If Royal Mail want you to pay back any of the original claim, do NOT do so until they've agreed in writing a satisfactory amount of compensation to deduct from your repayment.

WHATEVER you do, do not return the original cheque and THEN expect to receive compensation. It simply won't happen!

You've achieved a MIRACLE by even getting a response from Royal Mail, let alone a cheque. You won't get another!

Racheya

Tbh I'd send it back, it's morally wrong to keep the money when it isn't yours. Of course, if they accept it back, then you should apply for late delivery compensation but you got the compensation for a missing package, which came, it doesn't matter how 'evil' you might think Royal Mail are, it's wrong to keep the cheque under false pretences.

TBagpuss

I agree taht morally you are not entitled to keep the money. However, I persoanly would phone them to say taht your parcel (posted *date* for which they paid compensation on *date* finally arrived on *date*

If the ceque is a fairly small amount then chances are they will say you should keep it, and either way, your conscience is clear.

Ritch

Although you may not believe it, every time you steal, or think of stealing, from someone else you are actually stealing from yourself - as well as giving permission for the universe to steal from you. If you want to avoid this scenario the only sensible course of action is to be totally honest in all your dealings. The Law of Return is "what goes around comes around". You get what you give. So be good to yourself as well as others and give the Post Office their cheque back, or at least tell them you have it under false pretenses. If they then tell you to keep it, okay!

belly_button_fluff

If you are not happy with the service the post office offers - don't use the post office. there are many other services out there. they will charge you alot more but then you get what you pay for. no other service will offer to deliver a letter anywhere in the country for under 50p. Try DHL who will charge you a minimum of £5. Everyone seems to be slating the post office and their employees yet none of you are forced to use them. You chhose to do so. Cut these guys a break. They work hard to ensure we get our mail on time, or the postmen I know do. You should pay the money back. Its common courtesy

bkuk

As they did not repay the postage, which was in effect the insurance premium, they have no right to reclaim the money paid out. I would wait for them to pursue you for the money, and I bet they will not even bother.

BobbinAlong

Do exactly what Gresp says above. Cash the cheque then talk to Royal Mail and agree a figure to repay. They may well agree zero.

hmv4u

MSE_Penelope wrote: »

Should I refund the Post Office?

I sent my son in law a parcel on 15 Dec for Christmas. By mid January it still hadn't been delivered, so I filled in a Royal Mail claim form. Within about a week I received a cheque for the goods' cost, though nothing for postage. A couple of days later the parcel arrived.

Should I return the cheque or keep it, as compensation for the very late Christmas present? Part of me would feel guilty paying it in, but at the same time it was poor service, even though I know the heavy snow caused severe disruption.

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so basically the post office would have ripped you off for the postage then ! if you feel really guilty id write to them and ask the question..
when ive had a few parcels lost in the post and have had to fill the form in i always include the postage in the total cost as ,like you,it seems to want you to put the postage costs as a 'extra' which is a joke as they have not only lost the thing but they have lost your original postage as well !
They lost a recorded del parcel and (fortunately the addressee was quite accomodating)they wrote back to me saying the addressee had not responded to their request for information so they had to assume the parcel had arrived ok ! in reply i pointed out that i had spoken to the addressee and they had had no contact from the post office and the PO could assume what they liked but unless they could prove they'd delivered my parcel i wanted my money back-and i got it !