£293 Vodafone Bill

fluffnutter

There are also laws about unfair contracts. The whole point is that people should understand what they're signing up to, not be talked into getting a contract by some sales assistant who's undoubtedly on commission. If the person at Vodafone had bothered to understand what Deco's mum's needs were a contract wouldn't have been a suitable recommendation, as it was highly likely that problems would occur due to her daughter's usage. £293 is a ridiculous amount of money for anyone to be charged for phone related nonsense, and the fact that 'it's written in the T&Cs' is not the whole picture. Nor should this exonerate any company from providing a fair and transparent service. These things are a rip off and people can be duped into signing up for them without realising the full impact.

aheaton46

Deco wrote: »

Thank you for those who gave constructive advise. I'm disappointed with the amount of "My kids have contract phones and did not do this responses". Good for you. I've came here asking for help, I do not need to be told that my mum has made a mistake and because she is stupid she should pay up.

To be honest I don't think anyone is arguing that 'because she is stupid she should pay up.' They are pointing out the exact opposite; that making a stupid mistake is not a reason you can get out of paying a bill.

But as others have suggested, you can see if Vodafone mis-sold the contract, or if boltblue haven't followed their own T&Cs. Those ARE reasons you might get out of it.

Personally, if pursuing boltblue, I'd suggest your first port of call is to find out exactly what you have been charged for. At the moment you seem very unclear. You will need boltblue to give a breakdown of how £293 has been run up and only then will you be able to challenge it.

pulliptears

Deco wrote: »

Thank you for those who gave constructive advise. I'm disappointed with the amount of "My kids have contract phones and did not do this responses". Good for you. I've came here asking for help, I do not need to be told that my mum has made a mistake and because she is stupid she should pay up.

I have every right to comment that not all kids can't be trusted with contract phones. It was in direct response to halibuts comment back on page one. fortunately this is an open forum that advocates free speech and I am exercising that right in direct response to halibut, NOT you.

sirmarcus

OP...Suggest you escalate or complain to Vittorio Colao, Vodafone Worldwide Chief Executive Officer, via sending an email to [EMAIL="vittorio.colao@vodafone.com"]vittorio.colao@vodafone.com[/EMAIL].

Good luck.

Money_User

sirmarcus wrote: »

OP...Suggest you escalate or complain to Vittorio Colao, Vodafone Worldwide Chief Executive Officer, via sending an email to [EMAIL="vittorio.colao@vodafone.com"]vittorio.colao@vodafone.com[/EMAIL].

Good luck.

Why?

Vodafone are just charging her as written in her contract. Most of this money has been charged by the premium rate services that were subscribed to. So why email Vodafones CEO?

StrongWork

sirmarcus wrote: »

OP...Suggest you escalate or complain to Vittorio Colao, Vodafone Worldwide Chief Executive Officer, via sending an email to [EMAIL="vittorio.colao@vodafone.com"]vittorio.colao@vodafone.com[/EMAIL].

Good luck.

:rotfl:That'll work. Nice one.

molerat

Markb06 wrote: »

You say there was no wallpapers visable in the phone. How do you know the minor did not delete them and same for the text messages?

This is where the the money has probably gone.

As for the contract the conversation probably went something like:

mum: My daughter is on payg and keeps running out of credit

Voda: For £xx per month she can get yy minutes of calls, zz hundred texts and aa mb of data.

mum: That sounds great, ok then

Deco

Just updating what happened with this.
I think most people within this thread underestimated our chances. It's always worth a shot attempting to claim money back from a company that has mistreated you even if common consensus is against trying.

pcombo wrote: »

You will be laughed out of court lol.

We sent an email threatening court action to boltblue. They responded offering us a full refund.

sirmarcus wrote: »

OP...Suggest you escalate or complain to Vittorio Colao, Vodafone Worldwide Chief Executive Officer, via sending an email to [EMAIL="vittorio.colao@vodafone.com"]vittorio.colao@vodafone.com[/EMAIL].

Good luck.

We emailed the vodafone CEO complaining about how the contract was misold. Naturally we got a response from a secretary but we our returning the phone tomorrow and have cancelled the contract with no extra payments. Thanks for the link.



I bought my sister a phone today on a PAYG tarrif. I'm going to attempt to disable 3G and have made an account with Tmobile in my name so I may view her bills online. Hopefully we will not run into this problem again but thankfully everything has been resolved without legal action.

sirmarcus

Deco wrote: »

sirmarcus wrote: »

OP...Suggest you escalate or complain to Vittorio Colao, Vodafone Worldwide Chief Executive Officer, via sending an email to [EMAIL="vittorio.colao@vodafone.com"]vittorio.colao@vodafone.com[/EMAIL].

Good luck.

We emailed the vodafone CEO complaining about how the contract was misold. Naturally we got a response from a secretary but we our returning the phone tomorrow and have cancelled the contract with no extra payments. Thanks for the link.

Glad to have helped and well done for getting the result.:beer:

sirmarcus

Money_User wrote: »

sirmarcus wrote: »

OP...Suggest you escalate or complain to Vittorio Colao, Vodafone Worldwide Chief Executive Officer, via sending an email to [EMAIL="vittorio.colao@vodafone.com"]vittorio.colao@vodafone.com[/EMAIL].

Good luck.

Why?

Vodafone are just charging her as written in her contract. Most of this money has been charged by the premium rate services that were subscribed to. So why email Vodafones CEO?

Worked it out yet ?;):rotfl: