Help! Left in the lurch by Endsleigh re: home contents

berkshirelady

hi all,

I've been with Endsleigh for nearly 5 years for home contents, initially because I lived in a shared house and couldn't get insurance from anyone else, but have stuck with them as their prices were very reasonable.

I'm in the process of moving to a new flat and called them earlier in the week to get my policy adjusted. They're saying they can't find my new address on their database (the flats have been there 25 years) and have referred my query to the 'technical department', saying that if my address can't be found, they can't continue to provide cover.

As of this afternoon I'd heard nothing so phoned back in a panic. Apparently it's still with the underwriter, they're saying there's nothing they can do but promised an answer before they closed today.

Well...no answer. I had asked if they could provide some sort of temporary cover and they refused. They're closed 'til Monday and my removal van is booked for tomorrow!

I'm now looking around for a speedy quote and cover from other companies in time for the move, but I don't feel I should be in this position. They say moving house is stressy, and I'm sure most of it is down to bad customer service from insurance and utility companies. What with them and BT I'm tearing my hair out!

I'm not a happy bunny right now. Can anyone recommend insurance companies who are open on a saturday, can provide an instant quote (and cover), and aren't crap & expensive?!

thanks!

Quentin

Because of the issue about your new address not being recognised, (are you sure you have the right postcode?), you might get quicker results with a local broker (not swinton) in the morning.

See if your remover will insure your property during the move.

berkshirelady

Hi Quentin!

thanks for your reply. Yes I definitely have the right post code, and Talk Talk & the water company found the address, no problem.

Since I posted, I had a browse online, and Co-operative insurance found our new address, gave us a very good quote, and were very helpful. Problem sorted.

Tomorrow I will call Endsleigh and cancel my policy. Sorry guys but you should have tried harder!

Thanks again, Q, much appreciated.

BL

Endsleigh

Hi,

We would like to get some more information about the experience you have had with your policy to stop this from happening again.

Please could you call either Adrian Nelder or Tina Price from our Customer Care Team on 0800 0858 698.

Kind regards,

Mike
Endsleigh Online Team

benjo

What a nightmare!! I have similar problems - fortunately not with insurance.

O2 couldnt find my address on their computer system and had to phone their head office for them to check on the address.

British Gas have failed to attend three appointments to put an updated meter in since they claim they cant find my address (ie the address doesnt show on their system, not a case of being physically unable to find the road or house) - sadly the bills still manage to find their way here, as does the gas supply and the meter reader - just not the department that fits new meters!

My house has stood here for 141 years but the computer says it hasnt!

Glad you got it sorted out in the end - hope you are happy in your new abode.