Broadband and Uk Customer Service

mikeywills

I wonder if anyone here can help me, I am now coming to the end of a very bad experience with Tiscali.
We should be clear of the broadband side of their package by the 28th of November, and I couldn't be more grateful. I won't go into the details, they are too numerous to mention.

We are looking for a supplier where they still have a helpful and prompt customer service department, preferably within the UK.

Is there any way of finding out if the provider has a UK customer service?

normanmark

As far as i know, Zen & Eclipse both have a UK based customer services!

weemee

Don't go anywhere near Eclipse. Pay slightly more, get a better service. Have a look at https://www.idnet.net

Edit - Infact I challenge you to call them and see how quickly they respond, who you get through to, ask some questions and see if they know the answer

Edit: spelling mistakes updated

1mmaker

most providers now have call centres in india,

BT have moved most of the Residential Centres over to india leaving only business broadband mostly in the uk.


You also have to take into account that even having call centres in the uk doesnt stop most of them being filled with around 40% of staff leaving you still in the same situation.

All i know is that most business services are in the uk,

eg
btbusinessbroadband.com but its a little more expensive depending on what package you want but there are also some other benifits.

Gav

mikeywills

This may seem daft but all I really want is to be able to call someone who can understand my slight welsh accent, that can resolve a problem when it arises. Or at least be able to transfer me to some one that could. Preferably without having to pay a premium rate number for the privelege. I don't think this is too unreasonable a request, is it?

Nothing gets my goat more than having to telephone someone to put a problem right, which is of their making knowing that I am paying them for the privelege of phone their number.

Madasafish_Customer_Care

Hi Mikeywills,

Why don't you try giving the ISPs that you're interested in a call? That will help you judge the level of support you will get.

Kind regards,
Samara

Rikki

A company called www.newnet.co.uk is getting good reviews and is UK based.

devizes18193

have a look at primus here http://forums.moneysavingexpert.com/showthread.html?t=184392

pennineman

Do try Zen - they really are good - and UK-based.

barjam_2

whats also needed it think when people want uk based cust service is reasonble /cheap rate call cost to customer service also my m in law has just signed with orange and its 50p per min it takes them 5 mins to go thru security details of who you are for them to tell you there 's problem at thier end:mad: so is there any out there uk based and cheap calls :beer:

mikeywills

Barjam having checked with IDNET they are UK based and have 0800 number for customer service.