Not eligible for seller protection

no-oneknowsme

Can anyone help me out or explain this to me.

I have sold an item on ebay and the buyer has sent a paypal payment to me but when i log into my paypal account the money is there ok but it states that i am not eligible for seller protection.

Does this mean i shouldnt send the yet ? Is there a problem with the payment ? Does this sound ok?

The item i have sold is over £60 so im dubious about sending the item before i find out the answer to this question so all opinions are welcome . Thanks

Oliver14

Have they paid via echeque? As it will show not eligable until that is cleared and you shouldnt send until it has.

lovinituk

It could mean because they have not confirmed their address. If you send it recorded or special delivery to the address shown in Paypal then you should be covered against an 'item not received' claim anyway.

lovinituk

A lot of info here posted by an ebay 'pink' - http://community.ebay.co.uk/thread.jspa?threadID=400058951&rw=true&anticache=1299196634461

sirmarcus

Wae'aye man the wee Scot MP has advised you anon !;):rotfl:

no-oneknowsme

In paypal its telling me to go ahead and post the item....however I am still concerned that I am not eligible for seller protection? Never had this before and im just wondering why the item isnt covered.

If the item is exactly as described - which it IS and the item is sent recorded delivery - which it WILL be...what other problems could arise ? In what other situation could paypal refund the buyer leaving me out of pocket?

nellytheelephant

I'd send it special delivery instead of recorded, just to make sure you've got enough insurance if it goes missing.

soolin

lovinituk wrote: »

A lot of info here posted by an ebay 'pink' - http://community.ebay.co.uk/thread.jspa?threadID=400058951&rw=true&anticache=1299196634461

The link though merely confirms that the seller would be ineligible for paypal protection and would need to see what the buyer looks like to decide whether to go for it or not. However the pink does contradict themselves in that this is referred to as a 'glitch' which means that paypal must be aware there is an error in their system.

I'd phone paypal, get the exact name of the person you speak to and ask them specifically whether you would be covered if sending. It might not help as they do still tell fibs to get you off the phone, but follow up your conversation with an email via the paypal system saying something like 'after speaking to your CS rep Adam Smith, I have now sent the item tracked to the address given by paypal as I was assured I would be covered for all claims '. Then at least if it does get nasty you can throw that back at them.

Sazzarella

Also as the item is over £41 you should be sending by special delivery to get the correct level of insurance.

no-oneknowsme

On looking at the buyers feedback it now appears as though this person must be buying the item to sell on again...

Mine will be the fifth identical item this buyer has bought over the past few weeks.

Im confused as to the unconfirmed address as I always just assumed that ebay/paypal confirmed addresses by the bank account details.

Think I will do as Soolin advises and give paypal a ring.
Thanks to everyone who posted advice , its appreciated.

soolin

no-oneknowsme wrote: »

On looking at the buyers feedback it now appears as though this person must be buying the item to sell on again...

Mine will be the fifth identical item this buyer has bought over the past few weeks.

Im confused as to the unconfirmed address as I always just assumed that ebay/paypal confirmed addresses by the bank account details.

Think I will do as Soolin advises and give paypal a ring.
Thanks to everyone who posted advice , its appreciated.

They gave up with confirmed addresses a few years back, my one, registered with paypal for 10+ years almost always shows as unconfirmed.