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MSE News: Rollover landline contracts face the axe

edited 30 November -1 at 1:00AM in Phones & TV
30 replies 3.9K views
MSE_GuyMSE_Guy MSE Staff
1.7K posts
I've been Money Tipped! Newshound! Chutzpah Haggler
edited 30 November -1 at 1:00AM in Phones & TV
This is the discussion thread for the following MSE News Story:

"Home phone deals that automatically tie households into a new contract could be outlawed, under Ofcom proposals ..."
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Replies

  • HeinzHeinz Forumite
    11.2K posts
    Car Insurance Carver!
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • nzseries1nzseries1 Forumite
    2.2K posts
    Hooray! This makes me very happy.

    A few years back I had a BT line, and saw that it was an auto-renewing contract. I called up three times ensuring that it was noted that I did not want my contract to auto-renew. Sure enough, when I tried to cancel, they said "you were automatically locked into a new contract". I had to really argue with them and get them to go back through their old conversations with me before they changed their mind.

    I said I'd never ever get a phone line with BT again if I didn't have to, and so far I haven't. I refuse to sign up to any provider that automatically renews your contract.

    What was worse was they had the utter cheek to make this out to be a benefit. "If you don't do anything, you'll automatically benefit from our great rates for another 12 months!"

    Evil, evil BT.
    You're spelling is effecting me so much. Im trying not to be phased by it but your all making me loose my mind on mass!! My head is loosing it's hair. I'm going to take myself off the electoral role like I should of done ages ago and move to the Caribean. I already brought my plane ticket, all be it a refundable 1.
  • tacotacotacotaco Forumite
    1.1K posts
    A BT spokesman defends its policy: "BT is disappointed Ofcom is proposing to ban renewable contracts.
    The problem isn't that the contract is renewable, BT, the problem is that you've made it opt-out rather than opt-in. :mad:
  • Premier_2Premier_2 Forumite
    15.1K posts
    I suppose that'll be the end of my free evening & weekend calls deal then :(

    This ban can come as late as they like in my opinion ... never would probably be too soon :cool:
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • DVardysShadowDVardysShadow
    18.9K posts
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    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • aerostaraerostar Forumite
    1.7K posts
    Part of the Furniture 1,000 Posts Combo Breaker
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    They should also ban contracts which are allied to property (eg landlines/Broadband) which are more than 12 months.
  • brewerdavebrewerdave Forumite
    6.2K posts
    Part of the Furniture 1,000 Posts Name Dropper
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    premier wrote: »
    I suppose that'll be the end of my free evening & weekend calls deal then :(

    This ban can come as late as they like in my opinion ... never would probably be too soon :cool:

    I, too, will be sorry as I also suspect BT will withdraw the E/W deal and force everyone onto the "standard" rental (inc weekend calls) or offer the Anytime package as the only alternative. Both would cost me ££s !!
    All because people can't manage their financial affairs properly.:(
  • Yorkie1Yorkie1 Forumite
    11.3K posts
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    It's not necessarily a question of mismanaging one's affairs, though. I was with TalkTalk and they rang me up shortly before my renewal date. At no point did they tell me it was a conversation about renewal, they were asking me about something else. When I came to move, they told me I had agreed to renew the contract during that phone conversation. They refused to listen to the recording of it and I will never ever have a contract with them again (there are other reasons including their actions when I moved house, but this was part of it). If they practice sharp practices then they deserve all they get.
  • duchyduchy Forumite
    19.5K posts
    Xmas Saver!
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    I wouldn't be so sure it's the end of the call packages.
    If BT opt out of offering them Sky and Virgin just need to keep doing them and mop up. With such aggressive competition it would be financial suicide for BT to stop them.
    I Would Rather Climb A Mountain Than Crawl Into A Hole

    MSE Florida wedding .....no problem
  • brewerdavebrewerdave Forumite
    6.2K posts
    Part of the Furniture 1,000 Posts Name Dropper
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    duchy wrote: »
    I wouldn't be so sure it's the end of the call packages.
    If BT opt out of offering them Sky and Virgin just need to keep doing them and mop up. With such aggressive competition it would be financial suicide for BT to stop them.

    But presumably the "no rollover" clause would apply to all providers - so no-one would offer the E/Weekend package for nowt any more with just line rental, it would have to be tied in some other way eg B/Band or TV package. :(
This discussion has been closed.

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