PC Help Please

sarah-t_4

Hiya

I would appreciate any help please,

Yesterday I reinstalled windows Xp on my pc, I downloaded the cd and once restarted I loaded the Bt hub software on it and got connected to the Internet, The pc was a bit funny with blurry colors and looked a bit of an older version or something.

I tried to do a system restore but couldn't as I had loaded on top of the previous settings and have lost everything.

I then found another cd and reinstalled windows again hoping that it would be fine but after installing I couldn't load the Bt hub software on the pc, I tried for a few hours and gave up.

I tried again this morning reloading the windows fresh again from the cd thinking I'll start from the beginning and load everything again,
The windows cd has loaded but the Bt broadband hub cd wont, I phoned bt and the assistant guided me through some bits in the end he said there's nothing wrong with the connection or the hub its the pc.

I know I've messed something up is there any way I could go back to the previous settings (2 days back) I probably cant as I've lost everything and have reinstalled windows,
How do I fix the windows, ive loaded twice today and cant get the Internet on it?

Any help would be great.

Thank you.

closed

Assuming you are connecting with ethernet, a bt hub doesn't require installing.

You probably need to download ethernet and video drivers from the pc manufacturers website, have a look in device manager for yellow question marks.

sarah-t_4

Can I download without being connected to the internet ?

Thank you.

closed

not on that pc.

start, run

cmd

in the box type

ipconfig

what does it say

are you connected via a ethernet network lead?

sarah-t_4

I've got the ethernet lead in this laptop if I put it in pc I'll go offline the laptop.

Typed the above and got

ipconfigis not recognized as an internal or ethernal command

closed

did you type it correctly

IPCONFIG

general procedure on finding drivers:

https://forums.moneysavingexpert.com/discussion/2969536

how does the machine connect to the hub normally?

sarah-t_4

Normally I use to pull the ethernet cable out the laptop and put it in the PC and log on.
I had all the software on it too the hub, internet and everything.

I think I've lost something or need to load something , I reinstalled XP home this morning.

closed

As I said, a hub needs no drivers or software, once you get the ethernet driver installed, it should just work, and then you can download any other missing drivers - what's missing will become apparent if you look in control panel, system, device manager

if you search the forum for ethernet drivers, missing drivers, video drivers etc, there are probably 100's of threads from people who have just done the same thing

sarah-t_4

I've got yellow question marks next to
Ethernet controller
Multi media Audio controller
PCI simple communications controller
USB device
Video controller (Vga compatible)

I tried to click on update driver but it either wants to connect to Internet to do it which I cant connect to, Or want a Cd which im not sure is which one ?

closed

go to the manufacturers website, download the ethernet driver on the laptop, transfer using a usb key or cd, install it, then you can try the updates to get the rest

unless you have the ethernet driver installed, nothing is going to work on the net, that's how the pc talks to the router.

you said you somehow got on the net previously, so maybe you have the ethernet drivers on a disc?

sarah-t_4

I've got the following discs if they ar of any use?

(1) dell dimension tools 1 of 2 (contents dells tips, web based email support printer/scanner set up support, internet set up).

(2)Drivers and utilities cd , drivers, diasnostics & utilities , computer documentation

(3)dimensions & dell Resources CD

(4) drivers sofware for microsoft, Drivers, dianostics and utilities, online documentation , modem on hold.

(5) microsoft works
(6) cerbylink power cd

Color monitor cd

and Digital media software cd ?