Wedding ring, where do I stand?

savingjunkie77

I bought my DH's ring from Ernest and Jones November 09 just before our wedding in December 09. Its a yellow gold ring with three diamonds embedded in the middle.
For the past few months, he has not been able to wear it as there appears to be a ridge where one of the diamonds is inside that's cutting into his finger, leaving it quite sore.

I went to E&J with the receipt to see if they could maybe file it down or repair it in some way. They say I will have to pay for the repairs and they will send off for an estimate because its only one year guarantee.

I think this is outrageous, there's clearly a fault somewhere with the manufacture of the ring and I think they should pay for this. Its a wedding ring that's supposed to last a lifetime and that cost 400pounds so not exactly cheap.
They have now sent it to their quality control to see what they say and if they should fix it. I will have to wait up to 3 weeks to hear back.

Is it unreasonable to expect them to fix this? Do I have any legal comeback?

Hintza

Sounds like he might have bashed it? The weakest parts of the ring will be where the diamond inclusions are and it could easily wrinkle there.

[Deleted User]

Hi,

I think if there had been a fault with the ring it would have shown up sooner.

Flyboy152

Hintza wrote: »

Sounds like he might have bashed it? The weakest parts of the ring will be where the diamond inclusions are and it could easily wrinkle there.

He would have had to have hit it with a sledge hammer, I would have thought, to do that kind of damage.

Flyboy152

[Deleted User] wrote:

Hi,

I think if there had been a fault with the ring it would have shown up sooner.

If the inclusions were set too deep into the metal, which was too thin to accept them, it would have worn down gradually and not shown up immediatley. A gold wedding band is, as mentioned earlier, expected to have lasted far longer then two years.

Or is it a sad reflection on the high divorce rate and the average length of marriage in the UK.

fred7777

If the ring hasn't been damaged then talk to them about the sale of goods act relating to merchantable quality and fitness for purpose.

[Deleted User]

Hi,

Flyboy152 wrote: »

If the inclusions were set too deep into the metal, which was too thin to accept them, it would have worn down gradually and not shown up immediatley. A gold wedding band is, as mentioned earlier, expected to have lasted far longer then two years.

Or is it a sad reflection on the high divorce rate and the average length of marriage in the UK.

ha ha, so when the wedding ring shows signs of wear, it's time to change the wife. :rotfl:

paddyrg

From the thread title I was going to suggest "Next to the groom" as my ever helpful contribution.

However, I can actually be a bit more helpful - let EJ do their examination first, then stand ground about how under SGSA (your statutory rights) it is reasonable to expect it to last longer. They may agree and capitulate readily, or dig their heels in. If the latter, get an independent manufacturing jeweller's opinion (for a fee) and advise them by 'signed for' letter that you will be starting court proceedings through small claims court.

Jeff_Bridges_hair

paddyrg wrote: »

From the thread title I was going to suggest "Next to the groom" as my ever helpful contribution.

However, I can actually be a bit more helpful - let EJ do their examination first, then stand ground about how under SGSA (your statutory rights) it is reasonable to expect it to last longer. They may agree and capitulate readily, or dig their heels in. If the latter, get an independent manufacturing jeweller's opinion (for a fee) and advise them by 'signed for' letter that you will be starting court proceedings through small claims court.

And what if the independent jeweller concludes that it was through mis-use? What then? Doubt it would stand up in court if it was said to be broken by the owner do you?

Flyboy152

Jeff_Bridges_hair wrote: »

And what if the independent jeweller concludes that it was through mis-use? What then? Doubt it would stand up in court if it was said to be broken by the owner do you?

And how would you suggest that could have happened?

paddyrg

Jeff_Bridges_hair wrote: »

And what if the independent jeweller concludes that it was through mis-use? What then? Doubt it would stand up in court if it was said to be broken by the owner do you?

Of course not, just crediting the OP with enough intelligence to work that out for themselves. Sheesh!