Undercharged for new car

spiro

If you have an invoice from the dealer that is clearly marked 'Paid in full' then I would say you have a strong case for hangling for a couple of freebies.

NeverAgain_2

Treat the dealer as you would expect them to treat you if the situation was reversed.

opinions4u

I have bought a few cars from dealers in my time.

None have ever allowed me to drive off without having made full payment first.

motorguy

opinions4u wrote: »

I have bought a few cars from dealers in my time.

None have ever allowed me to drive off without having made full payment first.

Well there you go.

However, sometimes mistakes happen - in this case a '0' was missed when typing in the credit / debit card amount.

Flyboy152

catbell wrote: »

We drove off in our new car yesterday from the showroom. Going through the paperwork thi sevening, we realised the amount on the card receipt is missing a zero. In other words, we bought the car for £1000 instead of £10,000. Surely there is no getting away with it so we were expecting a phonecall from the dealership today but it never came. I'm sure they will call us tomorrow if not very soon. What I want to know if they can carry out another transaction for the reminder amount without notifying us.

There was a similar thread about being undercharged for a car or the OP was complaining about the dealership rectifiying their mistake by making an unauthorised transaction. Although the thread was confusing difficult to follow ( I cannot post a link but have searched under sales overcharged and the thread came op.) and the OP being vague.

There was obviously an honest mistake. However, I dare say the invoice said ten thousand pounds. The other thing to consider is that the sales executive, who allowed you to drive away without pating in full, will more than likely be disciplined or even sacked. Something for you to consider whilst you are sitting on your nine thousand pounds.

Flyboy152

catbell wrote: »

Masterlumps would personally call them first. Personally, I am waiting for them to call as there are other outstanding items that the dealership owe us too. But I would be happy to pay what I should when they call.

jase1 - Seriously, I am not contemplating stealing £9000 because that would be illegal. I would not knowingly do something illegal.

I just wanted to ask if they can make another transaction without telling us.

Are they worth nine thousand pounds?

Kilty_2

Flyboy152 wrote: »

There was obviously an honest mistake. However, I dare say the invoice said ten thousand pounds. The other thing to consider is that the sales executive, who allowed you to drive away without pating in full, will more than likely be disciplined or even sacked. Something for you to consider whilst you are sitting on your nine thousand pounds.

+1.

Enough people on the dole as it is.

catbell

Thanks for the comments everyone. I have found the answer. Yes companies can take money as and when they feel it is right from you once they have your card details. We looked in the wrong place (our bank account).

Went shopping today and my credit card was rejected. Called credit card co and found out I had hit the limit as over £9k had been taken out on the day we bought the car. So the car salesman realising his mistake took the difference from our credit card not the debit card and cheekily slapped on a 2.5% fee. We paid for our car mats with the credit card so he had the details, although the car mats were missing that day so he said he will contact us once they're in.

Of course I rang up to ask why he wouldn't call to let me know that he had made a mistake and if he could make another transaction. He admitted his mistake due to a busy and stressful day. He has refunded us the 2.5% charge which is acceptable to me as my 9k can sit in my bank for another month before the credit card statement comes through.