Disney Store - Still awaiting refund :(

Savvybunny2009

I hope someone can help me.

I ordered some items from the Disney Store online, about 2 and a half months ago. They took the money from paypal, and charged me for items that were out of stock. It took a month for my delivery to arrive to check what had happened.

When my order arrived, I explained they had over charged me and asked why it took as long as it had. They said they would refund the missing items and postage. I was happy with this but no refund. I was told to wait a week, again no refund.

I called back and they said they had problems trying to talk to an actual human being at paypal and if I could wait until the following Tuesday, which I did but refund never arrived.

I was then offered a bank transfer a week ago, to which I agreed and they took my details, and read them back correctly. They emailed to confirm a refund had been processed.

I have checked my account and statements and I have not been refunded a week on. I know it's just a refund but it's starting to really get to me, I can't understand why it's so hard to return my money?

I really don't know where to go from here, I want to take this further as two and a half months of holding onto money for items they hadn't sent is unacceptable but I don't know who to take it further with.

What would you do? Any help is appreciated

halibut2209

send a letter before action, then file with the small claims court

Savvybunny2009

The amount they owe is just short of £20, which may not seem like alot but it all mounts up.

I shant get into the problems I have had with paypal and pending transactions for orders that companies have been unable to fulfill but the money is stuck in limbo *sigh*

Not sure that it would be worth my while taking it to court as it would cost more than the amount owed.

halibut2209

If/When you win, that cost is refunded

Savvybunny2009

Thank you for the suggestion, I feel I have wasted a fair amount of time to have the money returned, I don't have the energy to get into a full on war with them.

Is there any companies that I can take this further with? Or perhaps taking it further internally, do they have any beyond the callcentre complaints procedure? Can I contact a CEO or is it a waste of time.

I just don't understand why a refund has become such a challenge for them, surely they have to make refunds regularly?

sirmarcus

OP...Suggest you escalate or complain to Robert Iger, Disney CEO, via sending him an email to [EMAIL="robert.a.iger@disney.com"]robert.a.iger@disney.com[/EMAIL].

You should get a response within 3 working days.

Good luck and hope this helps.

halibut2209

Thank you, Sir

sirmarcus

halibut2209 wrote: »

Thank you, Sir

My pleasure !:rotfl:

Just seek, ask and thy request will be honoured !:rotfl::rotfl:

Money_User

sirmarcus wrote: »

Just seek, ask and thy request will be honoured !:rotfl::rotfl:

Please stop posting CEO email address's! :rotfl:

sirmarcus

Money_User wrote: »

Please stop posting CEO email address's! :rotfl:

We seek them here, we seek them there, those posties;) seek them everywhere. Are they in heaven?—Are they in hell? Those demmed, elusive CEO email addresses !:rotfl:

Census done, dusted so email addresses move on just for the pilgrims;):rotfl:.

Esqui

Shouldn't it be Mickey.Mouse@disney.com for the top bod?