The ReadMe sticky - any additions, changes, updates needed?

squeaky

visidigi wrote: »

for me there needs to be a sticky for 'Before you post in this forum read this' and in it make it clear that people needs to start with facts and detail.

Too many thread are started within nothing to go off - really needs to be something done in the first post

If you'd like to write that up I'll be happy to put it right at the top of the ReadMe.

Then maybe we need a "Before you answer..." - "Be prepared to quote your sources. Members need facts in answers rather than opinions"...

squeaky

somethingcorporate wrote: »

Hi guys,

Is a deposit ever refundable?

Like most consumer rights this is not a black and white answer. A deposit signifies intention to buy, provides security and a contribution to expenses that a company may incur before you pay the balance. ... etc ...

Posted in the FAQs: [post=42873192]Is a deposit ever refundable[/post]

mttylad

Is it possible to make that thread permanently highlighted in the unread topic colour?

I like many others miss it because when I visit the forum I look for the threads with new posts in
which that thread is not - I must admit to never having read it because of this.

(Yes I know it was highlighted with new posts at least once... lol)

Esqui

Just wondering...is it possible we could draw on the knowledge of people here to create a guide on the best way to claim for out-of-warranty things? For example, we could have something like "For X company, get a report and call x number" "For Y company, go into store and fill in this form".

Or would that be more effort than it's worth?

squeaky

mttylad wrote: »

Is it possible to make that thread permanently highlighted in the unread topic colour?

I like many others miss it because when I visit the forum I look for the threads with new posts in
which that thread is not - I must admit to never having read it because of this.

(Yes I know it was highlighted with new posts at least once... lol)

Unfortunately no.

We've asked several times for stickies to be always bold. Even a different colour, for preference.

We've also asked if we could pin a chosen sticky permanently "top of the list" so no matter how many of the other stickes were posted into your chosen "ReadMe" would always be the very first one.

Even so... getting them highlighted is one thing - and people actually reading them is quite another

DCFC79

Thanks squeaky, must have missed this, how about a sticky or a link describing at what point a contract is formed for example you buy an item at a price, an order received email is sent but the next day your told the item was listed in error at said price.

mo786uk

I would get rid of the 'quick questions' or at least put it below thw FAQ link.

squeaky

mo786uk wrote: »

I would get rid of the 'quick questions' or at least put it below thw FAQ link.

See post #16

squeaky

DCFC79 wrote: »

Thanks squeaky, must have missed this, how about a sticky or a link describing at what point a contract is formed for example you buy an item at a price, an order received email is sent but the next day your told the item was listed in error at said price.

As in...?

When is an on line contract formed?

In the majority of cases when ordering goods on line you may well receive a "Confirmation of Order" email from the supplier. It usually tells you that the supplier has received your order and may include an expected dispatch and/or delivery date.

The supplier might also accept your payment or at least place a reserve on that amount via your credit/debit card.

However, neither of these things constitute the formation of the contract.

In the great majority of cases the point at which the contract is deemed to be accepted by the supplier and formed with you is itemised in their Terms & Conditions. You will need to read these.

Most companies will state that the contract is formed "On dispatch".

Up to that point they have the right to decline your order and to return to you any money they may have taken from you.

So even if you have spotted a bargain, have received a confirmation of order email, have had money taken from your card/bank account - the company can still withdraw their offer up to the point where their own Terms & Conditions state that a contract has been formed/accepted, and, as has been said - this is most often done "On dispatch" of the goods concerned.


Anything else needed? Changes made before adding to the FAQs?

somethingcorporate

squeaky wrote: »

However, neither of these things constitute the completion of the contract.

I have made this point before and I think it is an error in another part of the FAQ but I think "completion" in the above sentence should be "formation". Completing a contract is when both parties provide their consideration (goods and cash exchanged) and all is done and dusted.

Formation is when agreement to provide consideration is made (Offer and acceptance).

I am by no means an expert so maybe ask one of the resident lawyers to have a peek.