Difficulty changing sole to joint account

expatasia

izools wrote: »

What are the real world expenses involved in going through the ID checks for your misses again?

There's something I'm missing about the main banks' current exhaustive ID check procedures. There's a lovely little bank in Bristol which doesn't treat new customers like prospective criminals/money launderers, only problem being they have not got round to doing current accounts yet.

If we all had one bank account number to be used across all accounts (as was brought up in the mainstream media a few months back) would it make things simpler for them as well as for us?

rockitup

expatasia wrote: »

There's something I'm missing about the main banks' current exhaustive ID check procedures. There's a lovely little bank in Bristol which doesn't treat new customers like prospective criminals/money launderers, only problem being they have not got round to doing current accounts yet.

If we all had one bank account number to be used across all accounts (as was brought up in the mainstream media a few months back) would it make things simpler for them as well as for us?

I seem to remember reading about that it would have been easy to open bank accounts if we did have a National ID Card, but that's been shelved now.

Maybe if there was less of the "big brother" stuff in ID cards, there would not have been such an amount of opposition to them... They did have some good points like the chances to reduce benefit fraud.

expatasia

Just got another letter from Customer Services claiming they are still looking into my concerns and are hoping to reply within the coming four weeks.

"I should explain that you are entitled at this point to refer your complaint to the Financial Ombudsman Service if you are unhappy with the delay. I have enclosed a leaflet about the FOS which explains what they do and how to contact them."

Of course there is no sign of any leaflet in the envelope.

"I do thank you for your patience so far and I hope you will feel able to bear with us for a little while longer."

It's ok, this whole malarkey has only been dragging on for 14 months...

expatasia

Latest letter:

"I am happy to increase my offer of compensation to £1,175"


So 525 to cover the loss of interest on the fixed deposit over the three year term and 250 goodwill payment for the 'poor service and failure to respond or provide an explanation in response to your requests'. Plus seemingly approx 381.93 for the period from June 15 when they got my original fax to August 25 when they actually opened the fixed term deposit.


Should I accept?



They still won't budge on the joint acc business though.