Odds & Pods

Hello_Kitty_86

Hi,

Just seeing if anyone can help!

I ordered my partner some Dr Dre Beats headphones for christmas off a website called Odds & Pods. I thought at the time they where a really good bargain for £160.00 (I know its alot of money for headphones but he really wanted them and this was his only present) They should have been £280.00. After waiting a long time for them to come after the quoted delivery date I got a bit worried I was not going to receive them. I e-mailed them and was told they would be on there way but due to the bad weather they have been delayed. I thought ok this is fine nothing to worry about. I then decided to double check if this company was a safe company and didn't sell fake goods, when checking I was quiet shocked that some people had said they sold fake goods. When I contacted them again I was assured they did not sell fake goods and that they where a real company.

The delivery finally came just in time for christmas I gave them to my partner on christmas day he played with them and he was really happy with them. The next day when he put them on again he heard a rattling noise when he picked them up. So I e-mailed Odds & Pods and said what had happened, I was happy to allow a few days for a response due to the christmas holidays. I never received a response back from them I had to re-email them about the fault. I was then told I could return the item back. I did ask about a replacement order at the original order price as the headphones at the time had gone back up to there original order price of £280.00, I received a reply back yes.

I received a return confirmation letter which I had to enclose with the parcel on it, it states return recorded delivery for just 75p when my partner took the item the post office because the item was over a £100.00 it cost him £6.00, not 75p as stated in there letter. These head phones where sent back on the 7th or 8th February I still have not received a replacement pair. I have also sent numerous e-mails over the replacement pair to which I have not had one e-mail back. Now when I Google the company for reviews it seems I'm not the only one who is experiencing the same problems and not getting e-mails back. All I want to know is where do I stand, I just want a refund back now as it has been nearly a month with out the headphones and my partner has bought a new pair from a local store what a great christmas present it was for him.

Can anyone advise what I can do thanks. :j

Toxteth_OGrady

Did you pay buy credit card?

Hello_Kitty_86

Hi,

No I didn't pay by credit card just by my normal Visa debit card.

Toxteth_OGrady

This may help - there's a letter template you can use:

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases#debitcard

Hello_Kitty_86

Sorry just to confirm do I need to allow 180 days from when I purchased the item and then go to my bank with this letter and they will be able to claim it back

Toxteth_OGrady

No do it now, it's not later than the number of days.

Hello_Kitty_86

I have just read the letters that you have sent. The company has not gone bust so I'm I still able to claim. Sorry for being a pain but I don't want my bank to laugh at me.

Toxteth_OGrady

Yes, if you look at the letter template you'll see the latter part has the wording you need for claiming against faulty goods.

Toxteth_OGrady

Using the template you should end up with something like this:

Ref: Visa Chargeback


[Use this section if you have a faulty good or delete]
I am writing to request that under your Visa Chargeback rules you reimburse me the value of [enter amount] as [select from full payment for / partial payment towards] a [enter item purchased] I paid for with my Visa debit card to [enter company name] on [enter date].

My claim is made on the grounds that the item purchased was faulty and I have been unable to resolve my complaint with the supplier.

[Use this section for all letters]
I look forward to a full and prompt response to this letter within 14 days.

Yours faithfully,

[insert your signature]

[insert your name (printed)]

Hello_Kitty_86

Thank you so much for all your help hopefully I can get this sorted asap.

Coopdivi

I think you had better read this article on Bitter Wallet. They suggest that disgruntled customers should contact Portsmouth Trading Standards particularly as many people have reported receiving counterfeit goods from Odds and Pods.

http://www.bitterwallet.com/stay-clear-of-fakes-at-odds-pods-say-bitterwallet-readers/41224