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Tazzie

Couldn't agree more, I think that's why we've all been so upset, and outraged over it.

pendulum

That's a very bad thing to happen but I think I'd have accepted the £150 compensation - to me that's quite a convincing "We're sorry."

If your parents don't really want to go to the police due to the hassle etc, would they really want the hassle of fighting for higher compensation? If not, then why not take the money?

You could take the £150 and STILL report it to the police as a fraud.

ShaneUK

I really hope that your parents sort this out.

Please take this to the police - if not for your parents, for anyone else this may have happened to.

By not going to the police, the bank could potentially not investigate this fully and just "close" the case, sweeping it under the carpet. There could be many other people that this bank worker has defrauded.

The bank most likely will sack the worker concerned, but without this going to via the police, there will not be a criminal record. He/she will then be able to get another job with another bank/insurer and then potentially defraud another unsuspecting person.

egbert101

Many banks have a policy of treating internal fraud very harshly, so if they were to get enough evidence this worked had committed fraud, especially regularly, they may well take the line of reporting them to the police anyway.

lindos90

Wasn't TSB was it? (mind you most banks pressure their staff by setting targets) My mum had a similar issue but that was with a credit card she didnt ask for or sign for, they were also trying to sell her home insurance too...

https://forums.moneysavingexpert.com/discussion/2869468

Tazzie

It was TSB yes lindos

Tazzie

Thanks for all your replies. We have decided to see a solicitor about it. I shall let you know next week what he advises :-)

Tazzie

pendulum wrote: »

That's a very bad thing to happen but I think I'd have accepted the £150 compensation - to me that's quite a convincing "We're sorry."

If your parents don't really want to go to the police due to the hassle etc, would they really want the hassle of fighting for higher compensation? If not, then why not take the money?

You could take the £150 and STILL report it to the police as a fraud.

Thanks for your reply but it really isn't about the compensation, they just want the assurance that this guy has been severly reprimanded or preferably been sacked.

shadowknightz

Just wanted to say, can't believe the sheer gall of that oily little prat :eek: Hope he gets sacked and you're heavily compensated

patman99

As the OP's parents already had a policy in place, it would have been an offence to have a 2nd one.
I had a similar problem when I changed my mortgage to C&G (part of LloydsTSB), got a insurance quote, but declined it as had superior cover with the Co-Op. Didn't stop them setting it up anyway. It wasn't until they sent me a renewal that I realised. C&G ended-up having to refund the intire year's policy costs plus lost interest.