T-Mobile Annoyance

Greedo

Hi all.

My fiancee got a call from Tmobile the other day, and they explained that they would be increasing her bill due to the increase in VAT. Fair play.
Shes currently paying £45 a month with her contract with them, so the extra 2.5% isn't going to be a HUGE increase.

Wrong.

They now say her new monthly bill will be over £70! They said they can do this as there is no written contract between her and T-Mobile, it was purely verbal.
My fiancee said she wasn't going to continue with them, but they want £800 to cancel the policy - surely if there is no contract, meaning they can up her bill massively then she doesn't need to pay to cancel the non-existant contract?

Can anyone help with this?

Much appreciated

Bingolingo

The VAT increse happened at the start of the year and was added by T-Mobile to my December bill (to my mild annoyance). They didn't call me about it for whatever reason. I don't think they were obliged to call in any case.

So, whatever guff your fiancee was told the other day is exactly that. A verbal contract with T-Mobile is probably unheard of - I have no idea how you could get one.

Get her to call T-Mobile customer services to check her direct debit is set up to the correct account etc.

Guys_Dad

Greedo wrote: »

Hi all.

My fiancee got a call from Tmobile the other day, and they explained that they would be increasing her bill due to the increase in VAT. Fair play.
Shes currently paying £45 a month with her contract with them, so the extra 2.5% isn't going to be a HUGE increase.

Wrong.

They now say her new monthly bill will be over £70! They said they can do this as there is no written contract between her and T-Mobile, it was purely verbal.
My fiancee said she wasn't going to continue with them, but they want £800 to cancel the policy - surely if there is no contract, meaning they can up her bill massively then she doesn't need to pay to cancel the non-existant contract?

Can anyone help with this?

Much appreciated

Sounds total rubbish to me. There is either a contract or there is not. If no contract, then, as you say, no cancellation can apply. If a contract exists, then they must have t&c and no T-Mobile t&c allows such an increase.

As said, contact T-Mobile CS and also ask them to look at the notes on her a/c to see who gave her this misinformation.

Hammer_Time

Greedo wrote: »

Hi all.

My fiancee got a call from Tmobile the other day, and they explained that they would be increasing her bill due to the increase in VAT. Fair play.
Shes currently paying £45 a month with her contract with them, so the extra 2.5% isn't going to be a HUGE increase.

Wrong.

They now say her new monthly bill will be over £70! They said they can do this as there is no written contract between her and T-Mobile, it was purely verbal.
My fiancee said she wasn't going to continue with them, but they want £800 to cancel the policy - surely if there is no contract, meaning they can up her bill massively then she doesn't need to pay to cancel the non-existant contract?

Can anyone help with this?

Much appreciated

I was getting a loyalty bonus with T mobile, was told £10 off for the 24 month contract (all by phone), after 12 months the bonus came off, phoned them and stated I agreed to a 24 month contract cos of the £10 off. They say okay the person only set it up for 1 year when they should have set it up for 2 years. Hope this helps.

Guys_Dad

If you look on the t-mobile web site, the most expensive tariff is £56.17, so how do they get £70???????

d123

Greedo wrote: »

Hi all.

My fiancee got a call from Tmobile the other day, and they explained that they would be increasing her bill due to the increase in VAT. Fair play.
Shes currently paying £45 a month with her contract with them, so the extra 2.5% isn't going to be a HUGE increase.

Wrong.

Definitely wrong, T-Mobile don't phone you to tell you about price increases, they have millions of customers so for obvious reasons they write.

Greedo wrote: »

They now say her new monthly bill will be over £70! They said they can do this as there is no written contract between her and T-Mobile, it was purely verbal.
My fiancee said she wasn't going to continue with them, but they want £800 to cancel the policy - surely if there is no contract, meaning they can up her bill massively then she doesn't need to pay to cancel the non-existant contract?

Can anyone help with this?

Much appreciated

a load of nonsense, there are no price plans of £70.

It sounds like someone made the call as a wind up.