Ppi goodwill offer

dunstonh

scousejay wrote: »

Showed the offer before heres the decision
On this occasion I have been unable to confirm precisely what information you were given at time you purchased the policy. In the circumstance , as a gesture if goodwill & without any admission of liability , the bank is prepared to make you the offer detailed.
I posted offer earlier on.
Thanks Jay

That means they are accepting your complaint without liability. That is a normal compliance wording. Its similar to the Scottish Not Proven outcome. i.e. guilty, not guilty and not proven.

It is unlikely they will increase the offer given they are using the defined calculation.

scousejay

I will except offer then. Thanks for all your help.
Jay

amersall

scousejay wrote: »

I will except offer then. Thanks for all your help.
Jay

So the loan did not run long before you canceled ppi?.
The offer sounds good to me. They are giving you ppi back with interest.
Congrats on your win :j:j:j

scousejay

Only ran half way with that loan, took another loan out pay that off & few other things, just waiting on reply on claim over that loan to. Will let you know how that goes when get reply.
Jay

amersall

scousejay wrote: »

Only ran half way with that loan, took another loan out pay that off & few other things, just waiting on reply on claim over that loan to. Will let you know how that goes when get reply.
Jay

Fingers crossed.

scousejay

Got a 4 week reply saying still not completed investigation. If after another 4 weeks they will get in touch, anybody any idea what happens after the 8 weeks?
Jay

di3004

scousejay wrote: »

Got a 4 week reply saying still not completed investigation. If after another 4 weeks they will get in touch, anybody any idea what happens after the 8 weeks?
Jay

Hi Jay

Normally once the 8 weeks have passed and if you hear "nothing" or a decision your not happy with you can take your complaint to the Financial ombudsman service (FOS).

However, they may even write to ask for more time, but still give you the option of the FOS.
Check the FOS website for more details.
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Good luck.

scousejay

Hi just got another letter of rbs on my second loan claim, basically it's same quotes as last letter saying can't find what advice was given at time. So the bank have offered me a goodwill offer of £1,608.21. It's alot of money but do use think it the right amount?
Thanks again for all tour help.
Jay.

di3004

scousejay wrote: »

Hi just got another letter of rbs on my second loan claim, basically it's same quotes as last letter saying can't find what advice was given at time. So the bank have offered me a goodwill offer of £1,608.21. It's alot of money but do use think it the right amount?
Thanks again for all tour help.
Jay.

Hi Jay and well done!:beer:

If they do not have much details on the account, then they will try to offer what they think its reasonable.
Have a think about it. Good luck.;)

scousejay

Well the money will help towards my wedding next yr, was a 5 yr loan they offering for. Can I claim against credit card ppi while am on a role!! Ha.
Was a nice surprise I only claimed from seeing Martin in NOTW so glad I get that paper now.
Thanks again.
Jay