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Getting refund from unresponsive online retailer

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  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    OFC usually means - Of course

    A quick look at the ReadMe sticky page#1 will help you with the other two and any more that might come up later.

    HTH :)
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    squeaky wrote: »
    OFC usually means - Of course

    A quick look at the ReadMe sticky page#1 will help you with the other two and any more that might come up later.

    HTH :)

    I think the OP has asked whether the letter meets the requirements of a letter before action, not what LBA means.

    OP - as it is small claims court, there are no requirements as to what details it must contain.
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    I think the OP has asked whether the letter meets the requirements of a letter before action, not what LBA means.

    OP - as it is small claims court, there are no requirements as to what details it must contain.
    Sorry, what does the first bit of this sentence mean? Not up with the acronyms.

    Sorry. I thought the OP wanted to know what the acronyms meant.
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    squeaky wrote: »
    Sorry. I thought the OP wanted to know what the acronyms meant.

    No. That was in relation to the "first part of the sentence".
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Unholyangel has used pop to mean proof of purchase in the past, I think.
  • esuhl
    esuhl Posts: 9,409 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Thank you all. I stupidly didn't send the returned item or the letter by recorded delivery. Lesson learned. From your advice it doesn't sound like I have much chance of getting anything back from them now.

    It's certainly not ideal, but until the company say that they haven't received the returned item, I'd keep trying to get the refund. They may (honestly or inadvertently) say that they have received the umbrella back. You never know...
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    wealdroam wrote: »
    Unholyangel has used pop to mean proof of purchase in the past, I think.

    I have, but i've also used it for proof of posting depending on how it was referred to earlier in the post.

    I thought since i'd said it before in that post, people would know what i meant by the abbreviation, my mistake. :rotfl:
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
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