Lttr to company re. S75 complaint - how to word?

ManicMum

Hello

I have an ongoing saga about a S75 complaint. I contacted the company who sold me the goods, they ignored my letter and email. My credit card company refusing to pay out so its with ombudsman now.

Also contacted Trading Standards and they have advised sending another letter to the company, recorded delivery, asking again for my money back. They said this is what they advise you to do. If no response to get back to them.

It's worth a go I suppose. Re. the wording of this would you advise me trying to appeal to their better side? They could easily take the item back as still have it here in working condition, and they could re-sell so no loss for them. Poor old me, out of pocket etc etc. Or should I just say along lines of 'have contacted T/S. I would like refund within 7 days, come and pick the item up. Failure to comply will result in my instigating legal proceedings.?'

advice please if possible, kind Moneysavers.

thanks very much:beer:

YorkshireBoy

Section 75 generally deals with 'misrepresentation' or 'breach of contract'. Does the nature of your complaint fall into either of the above categories?

ManicMum

yes it does, very much so!