Ikea Mattress 1 year old mattress BUYER BEWARE!!!

hollydays

The fact that it was visa may go in your favour.Also,the inspector was not independant was he?

Spekky

hollydays wrote: »

The fact that it was visa may go in your favour.Also,the inspector was not independant was he?

Hmmm well they say they are independant

servicetechnicians.co.uk

FIRA independant Expert Advise how does Visa go in my favour it was a debit card...

hollydays

http://www.servicetechnicians.co.uk/

They mention FIRA

Spekky

they do mention FIRA they also said it was in the allowable SAG range for a mattress 5cm apparently all mattresses are designed to SAG and upto 5cm is fine, so lets just hope it SAG's another 2cm and i will have a case.....

hollydays

Well,see if consumer direct back this up.

CoolHotCold

You see, I would classify Mattresses as a consumable item, not a short term consumable, but over a long term the springs will stop holding as much spring, and it will sag.

sirmarcus

OP...Suggest that you escalate and/or complain to Martin Hansson, IKEA UK Country Manager, via sending an em at [EMAIL="martin.hansson@ikea.com"]martin.hansson@ikea.com[/EMAIL].

Good luck and hope this helps.

Spekky

sirmarcus wrote: »

OP...Suggest that you escalate and/or complain to Martin Hansson, IKEA UK Country Manager, via sending an em at [EMAIL="martin.hansson@ikea.com"]martin.hansson@ikea.com[/EMAIL].

Good luck and hope this helps.

Thanks for that email sent... also waiting to hear back from consumer direct..

Spekky

sirmarcus wrote: »

OP...Suggest that you escalate and/or complain to Martin Hansson, IKEA UK Country Manager, via sending an em at [EMAIL="martin.hansson@ikea.com"]martin.hansson@ikea.com[/EMAIL].

Good luck and hope this helps.

I dont know if my email to Martin Hansson actually made a difference but had a call this morning and even tho the mattress was still within acceptable sag allowance they have agreed an exchange... thanks one and all for all your help. Just goes to show persistence can pay off in the end.