Ikea Mattress 1 year old mattress BUYER BEWARE!!!

Spekky

We have this morning been visited by an inspector on behalf of Ikea UK
to assess if our mattress is fit for purpose or if we can look to get it exchanged (not for the same one I may and I will happily pay the difference). We have been told Ikea Mattresses are allowed to sag upto 5cm in the first year and as ours is only 3.5cm, we would be lucky to be able to exchange this mattress as it is within guidelines, he also said off the record he would not want to sleep on the mattress. We have owned other Ikea Mattresses in the past without these problems, both my partner and i are approx 5'8" and roughly 11 stone so not large people by any stretch of the imagination. This mattress has been regularly turned and is the same on both sides. see picture for sagging.

can anyone post this up for me as i am a new user!!!

i5.photobucket.com/albums/y175/spekky/DipsAwaylowres.jpg

If this mattress sags like this after a year god only knows how bad it will be in 2 years, which would still see the mattress inside of the manufacturers warranty. I am not looking for compensation only an exchange for a mattress which really is not any good for sleeping on.(you would not believe the back ache i get and i am only 36!!!), does anyone know if there is anything i can do or anyone had any luck with Ikea. I have lots of Ikea furniture and have always praised the value for money but with this I am at my wits end....

BOBS

http://i5.photobucket.com/albums/y175/spekky/DipsAwaylowres.jpg - linky for you.

We always have been really pleased with any purchases from Ikea - not sure how you go on this one - comfy bed is definitely big priority!

Off track - love your wall paper!!! - is it recent and if so where from

Blitz01

Try to get a refund and shop elsewhere.
IKEA only sell tat anyway, so unfortunately thems the breaks.

Spekky

can't remember where wallpaper was from but will ask her indoors she will know and will report back to you, and to Blitz01 i am trying to get a refund/exchange that is why i posted on here in the first place thanks for the replies so far...

pulliptears

picture:



P.S Love the sackboy

hollydays

Have you spoken to consumer direct?

Spekky

have sent an email to consumer direct and it is IKEA UK&IE Customer Relations i spoke to who love to quote the 5cm allowable sag (on a mattress which is only 17cm is mad!!!

hollydays

Hopefully you will get a reply to your email soon,or for a quicker response,phone consumer direct.
Ikea are members of FIRA
How did you pay?

burtons

Is the mattress a no roll off, no roll together? We had a silentnight mattress that was no roll off, no roll together and it did the same thing as your mattress has. The only other thing i can think of is your bonking on it to much.

Spekky

not listed as no roll off no roll together.... and as to your other comment well really:rotfl:

Spekky

hollydays wrote: »

Hopefully you will get a reply to your email soon,or for a quicker response,phone consumer direct.
Ikea are members of FIRA
How did you pay?

will try and give them a call soon at work at mo, Paid by Visa debit card unfortunately