Fed up of blue screen, what's this error ?

cally6008

Starting to get blue screen, nearly daily, always something to do with win32k.sys

Didn't write the actual error message down but have copied this down from the "windows has recovered from a serious problem, send error report?" box

Error signature

BCCode : 1000008e BCP1 : C0000005 BCP2 : BF8466CC BCP3 : A7F8CBC0
BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

To view technical information about the error report, click here.
The following files will be included in this error report

C:\DOCUME~1\MYNAME~1\LOCALS~1\Temp\WERf370.dir00\Mini022711-01.dmp
C:\DOCUME~1\MYNAME~1\LOCALS~1\Temp\WERf370.dir00\sysdata.xml

Anything I can do to stop this happening ? Laptop is Dell Inspiron 6000, running Win XP

Browntoa

according to this ( one of the steps I removed as it was for another DELL pc , but its saying go to Dell support and check for updated drivers for any of your hardware) , Dell Bios updates are available from the same download page:-

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/bsod-at-random-intervals-bccode1000008e/288439f2-9410-4ea0-b5d5-df71ca74c9aa

Welcome to Microsoft Answers.

Have you installed any new hardware components on your machine recently? If so, then this would certainly be one of the factors behind the Blue Screen of Death (BSOD). More often than not, BSOD is related to incompatible driver removing which fixes the issue.

Please check the device list in Device Manager and verify if there’s any error reported by device manager.

To go to device manager:

1. Go to start and type device manager.
2. Select device manager from the control panel list.
3. From the device list, see if there’s any exclamation mark or error reported.



You can either try with the vista driver that is available or let Windows find driver for you. Refer this link for detail.

Update a driver for hardware that isn't working properly
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Additionally, please try updating your BIOS for optimal performance. See if this helps in resolving the issue.

Note: Modifying BIOS/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

I’d recommend you to update BIOS with the help of the Dell technician to prevent any further concerns.

See if this helps.

cally6008

Is this the same for Windows XP ?

Edit to add - Found device manager, went to it, nothing is showing exclamation marks or errors reported

Browntoa

another possible cause is Ram , open the PC when turned off and unplug the ram and click it back in, if it still BSOD's then if you have 2 sticks of ram remove one at a time and run the pc to see if it still happens (will run slower !!) if it only happens with one in then you have found the culprit and replace it

Browntoa

cally6008 wrote: »

Is this the same for Windows XP ?

yes, the principle is the same , check device manager to see if there are any exclamtion marks if not then leave the rest and check the RAM

John_Gray

Does the Blue Screen show a STOP CODE?
Something like
STOP 0x00000024 NTFS_FILE_SYSTEM
(just an example)

This points to where the problem might lie...

A.Penny.Saved

It might be worth stopping the auto reboot on BSOD so that you can note down the code as it could give an indication of the problem, although it can be difficult as it doesn't always reveal the cause.

To do that go to control panel and open System control panel item and on the Advanced tab under Startup and Recovery click the Settings button and on the new window untick automatically restart. Then if it BSOD's the blue screen will stay on until you manually restart the computer after a BSOD. When you no longer need that just tick the box again in control panel settings.

It can be a driver problem, maybe an update. I had BSOD's and failing to return from standby after updating the Realtek network driver on my desktop. I reverted to the previous driver and everything is back to normal.

cally6008

John Gray - I don't think it shows a file name like you put but I will write it down next time it happens

A.Penny.Saved - I dont have auto reboot set up, I click the off button then switch it back on again. Definitely going to write the code down when it next happens. Driver problem ? Wouldn't know where to start looking, device manager says everything ok

John_Gray

cally6008 wrote: »

John Gray - I don't think it shows a file name like you put but I will write it down next time it happens

Actually it's a cryptic statement of where Microsoft thinks the problem lies, not a filename! But it's the best you'll get.

cally6008

STOP: 0x0000008E (0xC0000005, 0xBF907075, 0xA70A49F8, 0x00000000)
wink32k.sys - address BF907075 base at BF800000, datestamp 4d6f95bd

Firefox was open showing facebook home page
Google chrome was opening when blue screen happened

closed

post a hijackthis log, is it on service pack 3?