Banned By Woolies!

fallen121

Saw a lovely pair of pyjamas my daughter would really love at woolworths.co.uk. Can I buy them? Can I hell. This is what I get when I try to register:

Sorry, but we have been unable to approve your application for a Woolworths account.

As part of this application, a search at the Credit Reference Agency was conducted

EXCUSE ME?? There is absolutely nothing wrong with my credit. I've never missed a payment on anything. I have no CCJs, good credit history and I work for a Bank. I've never even had so much as a parking ticket.

Considering this was a £26 purchase which I was planning to pay upfront by Paypal, what's the deal here? Why can't I buy them?? What can I do??

PS There's a discount code XV437 to get 10% off as a new customer. Guess I won't be able to use that, either, as it expires on 27th Feb!!!

:mad: :mad: :mad:

PinkLipgloss

Bizarre!

Is my understanding correct in that they ran a credit check without your authorisation when you simply wished to pay for goods up front using PayPal?

I'd get in touch with them to bring this to their attention!

POPPYOSCAR

I have a problem with some sites especially insurance as according to them my address does not exist!!

Even the DVLA website does not have our address listed despite us all having driving licenses and cars.

Woolies must be losing a lot of custom if they are turning customers away like this.

sirmarcus

OP...Suggest you try escalating and/or complaining to Mark Newton-Jones, Shop Direct (Empire Stores, Great Universal, Kays, Littlewoods, Very, Marshall Ward, Woolworths) Chief Executive, via sending him an email at [EMAIL="mark.newton-jones@shopdirect.com"]mark.newton-jones@shopdirect.com[/EMAIL].

With luck you may get a result !

Woolworths_company_representative

fallen121 wrote: »

Saw a lovely pair of pyjamas my daughter would really love at woolworths.co.uk. Can I buy them? Can I hell. This is what I get when I try to register:

Sorry, but we have been unable to approve your application for a Woolworths account.

As part of this application, a search at the Credit Reference Agency was conducted

EXCUSE ME?? There is absolutely nothing wrong with my credit. I've never missed a payment on anything. I have no CCJs, good credit history and I work for a Bank. I've never even had so much as a parking ticket.

Considering this was a £26 purchase which I was planning to pay upfront by Paypal, what's the deal here? Why can't I buy them?? What can I do??

PS There's a discount code XV437 to get 10% off as a new customer. Guess I won't be able to use that, either, as it expires on 27th Feb!!!

:mad: :mad: :mad:

Hi Fallen121,

We would really like to look into this for you. Would it be possible for you to forward the email you received to [EMAIL="help@woolworths.co.uk"]help@woolworths.co.uk[/EMAIL]

As you may already know Woolworths does not have a credit facility, and is seen as a 'Cash Only' account. Customer can only pay via their Debit/Credit cards Or Paypal account.

We sincerely apologies for any inconvenience caused.

Many Thanks

Lisa

Team Woolies

fluffnutter

Well, that doesn't make much sense. So did Woolworths run a credit check or not?

balmk

Taken from the Terms & Conditions, which you are required to confirm that you have read and that you accept when registering for an account:

Fraud Prevention

For everyone's protection, we may check the details of every first order with the fraud prevention agencies and these checks may be repeated with future orders. The Group may also use the information you have given, or which the Group already holds about you.
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information.

We and other organisations may access and use this information to prevent fraud and money laundering, for example, when:

• Checking details on applications for credit and credit related or other facilities;
• Managing credit and credit related accounts or facilities;
• Recovering debt;
• Checking details on proposals and claims for all types of insurance;
• Checking details of job applicants and employees

We and other organisations may also access and use from other countries the information recorded by fraud prevention agencies.
Please telephone Freephone 0800 092 9054 if you want to have details of those credit reference and fraud prevention agencies from whom SDFC obtains and to whom SDFC gives information about you. You have a legal right to these details. SDFC, credit reference and fraud prevention agencies and other home shopping traders may also use the records for statistical analysis about credit, insurance and fraud.
Shop Direct and SDFC may use automated decision making systems when assessing you for credit and for fraud prevention.

oldone_2

balmk wrote: »

Taken from the Terms & Conditions, which you are required to confirm that you have read and that you accept when registering for an account:

Fraud Prevention

For everyone's protection, we may check the details of every first order with the fraud prevention agencies and these checks may be repeated with future orders. The Group may also use the information you have given, or which the Group already holds about you.
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information.

We and other organisations may access and use this information to prevent fraud and money laundering, for example, when:

• Checking details on applications for credit and credit related or other facilities;
• Managing credit and credit related accounts or facilities;
• Recovering debt;
• Checking details on proposals and claims for all types of insurance;
• Checking details of job applicants and employees

We and other organisations may also access and use from other countries the information recorded by fraud prevention agencies.
Please telephone Freephone 0800 092 9054 if you want to have details of those credit reference and fraud prevention agencies from whom SDFC obtains and to whom SDFC gives information about you. You have a legal right to these details. SDFC, credit reference and fraud prevention agencies and other home shopping traders may also use the records for statistical analysis about credit, insurance and fraud.
Shop Direct and SDFC may use automated decision making systems when assessing you for credit and for fraud prevention.

I look forward to the day I go to buy a newspaper with cash up front (as the O.P wanted to do with their purchase), and the newsagent runs credit checks to prevent fraud and money laundering.

Seriously I wouldn't waste any more time with Woolworths. They obviously want you to jump through hoops to spend money with them. There are planty of other shops that exercise common sense.

POPPYOSCAR

oldone wrote: »

I look forward to the day I go to buy a newspaper with cash up front (as the O.P wanted to do with their purchase), and the newsagent runs credit checks to prevent fraud and money laundering.

Seriously I wouldn't waste any more time with Woolworths. They obviously want you to jump through hoops to spend money with them. There are planty of other shops that exercise common sense.

Yes I agree.

I remember when they first launched and invited people to pre- register with them(they had some sort of offer on if you did). They without explanation would not accept my registration. So I have never bothered with them since.

chuckley

thats well bad!!!

balmk

oldone wrote: »

I look forward to the day I go to buy a newspaper with cash up front (as the O.P wanted to do with their purchase), and the newsagent runs credit checks to prevent fraud and money laundering.

Seriously I wouldn't waste any more time with Woolworths. They obviously want you to jump through hoops to spend money with them. There are planty of other shops that exercise common sense.

..but you cannot pay with cash on the website - they are taking these steps to protect both themselves and other consumers from debit and credit card fraud.