Car insurance call centres

DCFC79

Anyone tell me which firms have uk call centres, i know direct line do but i want to leave them as they're quote was high and aviva dont, would elephant have uk cal centres,

Quentin

Rac; m + s.

vusys1

DCFC79 wrote: »

Anyone tell me which firms have uk call centres, i know direct line do but i want to leave them as they're quote was high and aviva dont, would elephant have uk cal centres,

yes DL has uk based call centres, but some of the back office work has been outsourced to India, and it has been a bit of a joke at the moment.

1. DL would send the scanned work out to india (this has been going on since July)
2. In January it appears that the third company was not FSA regulated,so DL has big panic on to get that sorted.
3. If anything needs amending on a policy India are overriding any refunds to £nil but allowing AP`s to go through.
4. Thousands & thousands of items are being returned to UK as they are unable to deal.

so you get 2 consultants on either side of the world processing 1 item and could be done 1st time in the UK.....its so typical of RBS the way they run things

no-oneknowsme

Elephants call centre is NOT in the Uk.

I have also been with Budget and they are most definately not in the Uk !

At the min I am insured through Barclays and their call centre IS in the UK.

adamc260

no-oneknowsme wrote: »

Elephants call centre is NOT in the Uk.

I have also been with Budget and they are most definately not in the Uk !

At the min I am insured through Barclays and their call centre IS in the UK.

Elephants CLAIM line is UK based, but their customer service is based in the UK and in India

NFU Mutual has all UK based call centres as does e-Sure/sheilas wheels

DCFC79

Reason i asked was i caled other day to double about a olicy which is to start next month and the guy on other end in all fairness to him he couldnt understand my question, it just made me wonder whether i should cancel the policy with aviva and go with someone else who is uk based

no-oneknowsme

DCFC79 wrote: »

Reason i asked was i caled other day to double about a olicy which is to start next month and the guy on other end in all fairness to him he couldnt understand my question, it just made me wonder whether i should cancel the policy with aviva and go with someone else who is uk based

I was with Budget for a few years and to be honest the main reason I cancelled my policy with them was because every time I called them up to discuss something we had trouble understanding each other (on both sides , not just me finding it hard to understand them!)

To me a UK based callcentre is very important for the above reason as if you need to call up to make a claim etc its a stressful enough time without the added stress of difficulty in understanding what the other is saying.

poppy_f1

lv have uk call centres both claims and customer services

adamc260

poppy_f1 wrote: »

lv have uk call centres both claims and customer services

Aye, my dads with them and they've always been really good

oscarward

churchill, adrian flux, peugeot all have uk call centres.

I'm another who won't deal with an indian call centre if i can help it after being insured with aviva afew years ago.

poppy_f1

adamc260 wrote: »

Aye, my dads with them and they've always been really good

cant fault them when i had to claim last year