Three will not give PAC code

Jimbo333_2

I've been trying to get my PAC code since Wednesday evening.

Every time I check back with them to see if it's been done, I get told that "there is nothing on the system about this request". I re-request, and nothing happens. Must have spoken to about 6 people there, including so called managers.

How do I force a PAC, Ofcom? Will Three shops do it?

All help appreciated guys.

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Cancel that, now succeeded! What a bunch of complete scumbags.

If you're in the same situation: http://consumers.ofcom.org.uk/2010/03/pac-code-not-received/

reduceditem

Jimbo333 wrote: »

I've been trying to get my PAC code since Wednesday evening.

Every time I check back with them to see if it's been done, I get told that "there is nothing on the system about this request". I re-request, and nothing happens. Must have spoken to about 6 people there, including so called managers.

How do I force a PAC, Ofcom? Will Three shops do it?

All help appreciated guys.

---

Cancel that, now succeeded! What a bunch of complete scumbags.

If you're in the same situation: http://consumers.ofcom.org.uk/2010/03/pac-code-not-received/

I helped a (non-English speaking) friend through this problem with 3.

Eventually, we just gave up as he had become familiar with his new number.

Amazingly useless company in almost every respect.

fiendishlyclever

The beauty of call centres is that you don't keep trying with the same person - hang up and call again. Better still if you do it quickly before they update your notes

It took me under 5 minutes to get mine - The script seems to go:

• What deal have you been offered?
• Why are you leaving?
• Let me check what I can do....

Before I'd finished mentioning coverage (it was just an excuse) they had checked the coverage at home and were asking for my work postcode. At this point I snapped at them and mentioned the exec office (they changed the end date on my contract for me so I could leave whenever I wanted to). With a brief apology I was told I'd get my pac code and have a nice day. It came through about 5 minutes later by text.

(I haven't used it yet while I weigh up GiffGaff vs Three)

My advice - if you get someone unhelpful, ask for their name and make a note of it, then try again!

Buzby

Send an email. And follow it up with a letter to their Glasgow contact centre. Speaking to the call centre is problematic at the best of times, and can be easily avoided.