Holiday Cancellation/Name Change Rights...

metamec

Hi

I need a some information on travelling rights. I've booked a holiday with friends to go away in June. However, two people have dropped out. We enquired with our travel agents as to how much it will cost to change names of the two people and book two other friends on. They told us that although a name change was possible at a price of £15 per person, the flight company would not allow it and we would have to pay the original flight off, costing another £100 before cancelling it, and losing out on the two flights. We would then have to pay for a name change to add the two other friends on, and they would have to pay the current cost of the flight, including a name change and the cost of the hotel.

I am just looking for some information into our rights with what would we could do to resolve this issue.

If anyone could help that would be great, and i'd like to thank in advance... :beer:

delwynshd

Depends who the flights are with to be honest your not obliged to pay the flights off

Have you just paid deposits?

Del

HXDave

Who have you booked the holiday through (travel agent wise), and who have they booked it through?

HXDave

metamec

delwynshd wrote: »

Depends who the flights are with to be honest your not obliged to pay the flights off

Have you just paid deposits?

Del

We have only paid deposits at the moment, but the travel agent has stated to us that even though the two people have dropped out, we still owe £100 each for the flights... Once we have paid, she said she can cancel the flight and they will more than likely sell the tickets on again. Any advice?

Thanks

metamec

HXDave wrote: »

Who have you booked the holiday through (travel agent wise), and who have they booked it through?

HXDave

Holiday is through Thomson and the flight is through Jet2...

HXDave

metamec, is the booking made through Jet2holidays.com?

HXDave

metamec

HXDave wrote: »

metamec, is the booking made through Jet2holidays.com?

HXDave

No we booked in Thomson but they booked our flight through Jet2...

HXDave

Metamec,

what i mean is which Tour Operator have thomson used, or have they built the holiday up for you? I presume when you say you have booked through Thomson, you mean Thomson as the travel agent.

HXDave

metamec

HXDave wrote: »

Metamec,

what i mean is which Tour Operator have thomson used, or have they built the holiday up for you? I presume when you say you have booked through Thomson, you mean Thomson as the travel agent.

HXDave

Oh sorry, haha! Yeah Thomson as the travel agent and as far as i am aware they built the holiday up for us, using Jet2 for flights...

HXDave

ask to see the terms & conditions that you agreed to, however some i have seen do state that you can be charged extra if flight cancellation costs exceed.

However it is strange because when most agents make a booking with a low cost airline, the full cost of the flight is usually calculated as part of the deposit.

I would speak with thomson again, and possibly speak with the shop manager this time.

HXDave

metamec

HXDave wrote: »

ask to see the terms & conditions that you agreed to, however some i have seen do state that you can be charged extra if flight cancellation costs exceed.

However it is strange because when most agents make a booking with a low cost airline, the full cost of the flight is usually calculated as part of the deposit.

I would speak with thomson again, and possibly speak with the shop manager this time.

HXDave

Thanks. The travel agent did in fact state that low cost airline like jet2 do infact not allow name changes on their flights. Is this correct? We did infact speak to the assistant manager... If there isnt anything in the t and c would you suggest anything else?