First Time RM Claim

Adams1

Hey, got a couple of questions.

On the 28th of December, I sent off an Asus motherboard (computer part) using Royal Mail Standard. Around two weeks passed and I received the motherboard back stating it was faulty, and that the packaging was damaged when they received it. I tested the motherboard and it was indeed faulty (I checked, it was the same board.)

They sent it back in the original packaging and it was clearly crushed on one side, like someone had sat on it (for a long period of time.)

Seen as I'm a noob to a RM claims procedure, I got a little confused when they asked to see photos of the damage on the application form. I mean, its something that will be VERY hard to take a picture of, as the damage could have been done to anything on the board.

The motherboard costs £32 and it's a pretty penny for me right now, so I was wondering if anyone who's had experiance with claiming on damaged goods give me some advice on the whole application thing.

Thanks!

soolin

Claiming for damage is a difficult one as RM will often refuse on the basis that th epackaging was not strong enough. The RM cages ar ehuge so packaging needs to be able to with stand huge weights of goods being thrown in on top of it.

However, always worth a try, send the picture as best you can but also explain that you have the original packaging if they want that sent to. Keep copies of all the paperwork that you send.

custardy

Adams1 wrote: »

Hey, got a couple of questions.

On the 28th of December, I sent off an Asus motherboard (computer part) using Royal Mail Standard. Around two weeks passed and I received the motherboard back stating it was faulty, and that the packaging was damaged when they received it. I tested the motherboard and it was indeed faulty (I checked, it was the same board.)

They sent it back in the original packaging and it was clearly crushed on one side, like someone had sat on it (for a long period of time.)

Seen as I'm a noob to a RM claims procedure, I got a little confused when they asked to see photos of the damage on the application form. I mean, its something that will be VERY hard to take a picture of, as the damage could have been done to anything on the board.

The motherboard costs £32 and it's a pretty penny for me right now, so I was wondering if anyone who's had experiance with claiming on damaged goods give me some advice on the whole application thing.

Thanks!

did you send it in the OE mobo box?

Adams1

custardy wrote: »

did you send it in the OE mobo box?

No, it was sent fully bubbled wrapped in a VERY strong shoe box that I cleanly duct taped all the way around. It was extra strong, way stronger then what RM would supply themselves.

Adams1

soolin wrote: »

Claiming for damage is a difficult one as RM will often refuse on the basis that th epackaging was not strong enough. The RM cages ar ehuge so packaging needs to be able to with stand huge weights of goods being thrown in on top of it.

However, always worth a try, send the picture as best you can but also explain that you have the original packaging if they want that sent to. Keep copies of all the paperwork that you send.

Oh god! Looks like its a no brainer. Is it possible to claim for something else instead? As long as I get the money back, I don't mind how it's done.

custardy

Adams1 wrote: »

No, it was sent fully bubbled wrapped in a VERY strong shoe box that I cleanly duct taped all the way around. It was extra strong, way stronger then what RM would supply themselves.

a shoe box isnt that strong.
you have to realise packets aren't sent individually on trolleys
they go on yorks,along with loads of other packets
so your packaging has to be able to withstand kilos of weight on it for long periods

Small electronic items eg mobile phones, iPods, MP3, ebooks, sat nav etc Surround with a minimum of 1cm of cushioning eg, bubble wrap. Ensure plugs pins are covered in 1 cm of cushioning to prevent damage to contents and outer packaging. Wrap each item individually. Electronic items may be sent in their original packaging providing battery is removed or not charged. Items should be placed in a rigid container or secure outer packaging and cushioned to avoid movement. Packaging must be of adequate size and securely sealed so items can not fall out during transit.

Medium – Large electronic items, eg iPads, portable DVD players, laptops, flatscreen tv’s, printers, blue ray players etc Surround with a minimum of 5cm of cushioning eg, bubble wrap, polystyrene chips or polyblocks to protect from knocks and vibration. Remove all additional or loose parts and wrap each item individually, including plugs. Electronic items may be sent in their original packaging providing battery is removed or not charged. Items must be securely placed in a strong, rigid outer container eg corrugated fibreboard box and cushioned to avoid movement. Packaging must be of adequate size and securely sealed so items can not fall out during transit.

Adams1 wrote: »

Oh god! Looks like its a no brainer. Is it possible to claim for something else instead? As long as I get the money back, I don't mind how it's done.

as in just lie?

Adams1

custardy wrote: »

a shoe box isnt that strong.

Yes, the shoebox I sent it in was VERY strong. (not a typicial box, also, was stronger then what RM offered.) Also, I wrapped the motherboard tightly in bubblewrap at least 5 times over. I know what I sent mate, it was strong, thats why I say it looked like someone had sat on the thing for a long period of time. I know that these things get put on trollys, and if that is the case, then it was caused by careless handling on behalf of RM, no? Is that not something I can claim against, at the end of the day, is that not what damaged goods claims are for?

custardy

Adams1 wrote: »

Yes, the shoebox I sent it in was VERY strong. (not a typicial box, also, was stronger then what RM offered.) Also, I wrapped the motherboard tightly in bubblewrap at least 5 times over. I know what I sent mate, it was strong, thats why I say it looked like someone had sat on the thing for a long period of time. I know that these things get put on trollys, and if that is the case, then it was caused by careless handling on behalf of RM, no? Is that not something I can claim against, at the end of the day, is that not what damaged goods claims are for?

you arent reading what im saying
you are trying to justify it to yourself
if your item cant handle the passage through a mail system then its not sufficiently packaged



see how tall that trolley is? then your package needs to be able to survive sitting at the bottom if that,filled with packets.
the maximum weight for packets is 20KG
so 5 of those is 100KG
you can fit a lot more than that in a york

Adams1

custardy wrote: »

see how tall that trolley is? then your package needs to be able to survive sitting at the bottom if that,filled with packets.
the maximum weight for packets is 20KG
so 5 of those is 100KG
you can fit a lot more than that in a york

Even if what you say is true, and that some how, mystically (even though I've sent 10's of packages like this through RM) some how the box was crushed on ONE side only? This has got to do with careless handling.

You haven't even seen the shoe box I was talking about... I'm not sure what you expect people to send parcels in... Bulletproof containers? Even the strongest box RM would supply wouldn't be able to handle what you claim.

Now you are telling me that I must have calculated that I would have 100KG of pressure applied to the box... WHAT BOX IS IT YOU OWN THAT CAN HANDLE PRESURE LIKE THAT?! I weigh 85KG, and I could crush any box supplied by RM if I stood on it for a couple of seconds, so what your claiming is probbally not true. I'm assuming there are sorting offices that sort per size to weight ratio before dumping stuff on top of each other.

So yes, obviously, because of the extra (ordinary) weight RM applied to the package, it was crushed, thus, shouldn't they be held responsible for damage? (as I said before, it looks more like someone @ RM decided to sit down on the trolley to eat their lunch...)

custardy

Adams1 wrote: »

Even if what you say is true, and that some how, mystically (even though I've sent 10's of packages like this through RM) some how the box was crushed on ONE side only? This has got to do with careless handling.

You haven't even seen the shoe box I was talking about... I'm not sure what you expect people to send parcels in... Bulletproof containers? Even the strongest box RM would supply wouldn't be able to handle what you claim.

Now you are telling me that I must have calculated that I would have 100KG of pressure applied to the box... WHAT BOX IS IT YOU OWN THAT CAN HANDLE PRESURE LIKE THAT?! I weigh 85KG, and I could crush any box supplied by RM if I stood on it for a couple of seconds, so what your claiming is probbally not true. I'm assuming there are sorting offices that sort per size to weight ratio before dumping stuff on top of each other.

So yes, obviously, because of the extra (ordinary) weight RM applied to the package, it was crushed, thus, shouldn't they be held responsible for damage? (as I said before, it looks more like someone @ RM decided to sit down on the trolley to eat their lunch...)

well given i was an ebay seller full time before going to RM,selling small electronic items
i think i know how to package
however you arent interested in anything i know.
you have decided someone sat on it
somehow you feel that a persons weight would crush and item differently to the weight of an inanimate object.
im not sure how an organic weight differs but hey ho,you obviously know better
why would an 'sorting office'(do you mean a mail centre or delivery office,sorting office is a long dead term) sort on a size to weight? if its under the weight limit then it can go in the packets
if its not a letter then its a packet(see where this is going?)
so it can weigh 50g or 20kg,its a packet and such ges through the network as a packet
mail centres sort by postcode,so they fill a york with packets till its full
then get another and repeat

Adams1

Jesus this is not getting anywhere. It's given me the impression someone sat on it becuase it was crushed to one side. And even if this is NOT the case, then surely this will count as carless handling if they placed it wrong in the trolly and loaded weight onto it? Why do you refuse to see this? I need help on getting compensation for careless handling and thats it. You keep telling me they can load up XX weight onto it... That's great and dandy, but when something goes wrong, then it should be compensated for.