First Time RM Claim

pompeyfaith

I sent a guitar via parcelforce in a hard guitar case and insured it and would you believe that was smashed in half literally I followed there advice on the website to the letter and still the claims centre refuse to pay out.

So they have also missold extra insurance cover I paid for.

custardy

Adams1 wrote: »

Jesus this is not getting anywhere. It's given me the impression someone sat on it becuase it was crushed to one side. And even if this is NOT the case, then surely this will count as carless handling if they placed it wrong in the trolly and loaded weight onto it? Why do you refuse to see this? I need help on getting compensation for careless handling and thats it. You keep telling me they can load up XX weight onto it... That's great and dandy, but when something goes wrong, then it should be compensated for.

the 'wrong' trolley?
as in one of many going to a particular postcode area?
back before RM cut tens of thousands of staff they used to separate items that way.
Im sure you could care less whats happened,well now you do
nothing you say on this forum matters. put your claim in,only RM CS can decide

soolin

Adams1 wrote: »

Jesus this is not getting anywhere. It's given me the impression someone sat on it becuase it was crushed to one side. And even if this is NOT the case, then surely this will count as carless handling if they placed it wrong in the trolly and loaded weight onto it? Why do you refuse to see this? I need help on getting compensation for careless handling and thats it. You keep telling me they can load up XX weight onto it... That's great and dandy, but when something goes wrong, then it should be compensated for.

They do not place things in the cages, they chuck them in and chuck everything else on top of them. I sell colelctables and antiques, some of my packages can be in the region of 2kg+ and they are tipped directly out of my sack into a cage where other parcels already waitt. Therefore chucking a large square box in edge first onto another box could easily crush a corner as the weight is not distributed evenly.

The bubble wrap inside is completely immaterial, all that is for is to stop the item banging against the inside of the box and breaking that way, it has no other structural use at all.

However, always worth a claim with RM, they do appear to pay out on breakages quite randomnly.