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£8,500.00 iphone bill for 1 mth?

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Comments

  • I reckon something has gone wrong with roaming on the T-mobile network and Orange has applied roaming data charges. I definitely think it's to do with network sharing though...
  • simax
    simax Posts: 1,977 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    OP has 1 post on their tally.

    TROLL!!
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • cgk1
    cgk1 Posts: 1,300 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    or em.. they are new?

    I once had a bill for £11,500 - it was a network error and the bill was actually £11.50.
  • Hi Orange Sucker

    As other people have suggested, your partner should contact our Customer Service Helpdesk as soon as possible, to request further details of how the charges on this bill were incurred. He can contact them either by calling 150 from a Pay Monthly Orange phone or 07973 100150 from a fixed line. They are available from 08:00 to 22:00, seven days a week.

    Alternatively, I would be happy to look into this myself. Your partner can contact Orange Helpers either via Twitter or Facebook using the links below, however, our team is only available Monday to Friday.

    I hope this helps.

    Darren from Orange Helpers
    Twitter: http://twitter.com/orangehelpers
    Facebook: http://www.facebook.com/OrangeUK
    Official Company Representative
    I am the official company representative of Orange. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • liam8282
    liam8282 Posts: 2,864 Forumite
    I have just got a bill from T Mobile, £3092.

    Wait I actually meant £30.92.
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