Buyer wanting to arrange own courier, when item listed as Collection Only

custardy

boots_babe wrote: »

I'd wondered about that, but then couldn't he pa via paypal and collect, then claim not received? And also still leave negative feedback?

then you dont let them collect
a neg doesnt take money from your pocket

Aquatronixjenny

You could let him pay via paypal, and then just get the buyer to give you the name of the courier company. Create your own receipt of collection with the user ID and item number on. Get the 'courier' to sign this, saying that they are collecting on instruction from 'ebay buyer xxxx' and tae his/her driving license number.
I've done this before and it has covered me when the buyer has then opened a INR. I had a signature and ID, along with emails from the buyer and the buyer ended up getting banned!

soolin

Aquatronixjenny wrote: »

You could let him pay via paypal, and then just get the buyer to give you the name of the courier company. Create your own receipt of collection with the user ID and item number on. Get the 'courier' to sign this, saying that they are collecting on instruction from 'ebay buyer xxxx' and tae his/her driving license number.
I've done this before and it has covered me when the buyer has then opened a INR. I had a signature and ID, along with emails from the buyer and the buyer ended up getting banned!

No it doesn't cover you.

For a seller to win an INR claim they must prove delivery to the address that paypal say is 'OK to send to'. Even if Her Majesty the Queen signed an affadavit to say it was collected by courier it will do no good.

As for a buyer getting banned on the say so of one seler, no sorry. There is a lot more to this story than you are letting on.

Strapped

soolin wrote: »

No it doesn't cover you.

For a seller to win an INR claim they must prove delivery to the address that paypal say is 'OK to send to'. Even if Her Majesty the Queen signed an affadavit to say it was collected by courier it will do no good.

As for a buyer getting banned on the say so of one seler, no sorry. There is a lot more to this story than you are letting on.

To give the poster the benefit of the doubt, she may have won an eBay dispute but definitely would NOT have won a PayPal one - the rules are crystal clear - so advise to the OP is NOT to follow their advice.

stormCat99

Hmm still a bit unclear on what's best to do here. If I open a dispute, surely he will just pay up via Paypal. Which is the last thing I want him to do I'd be totally stuck then.

Also, in terms of raising a dispute, Strapped, you mentioned the option of either a Paypal or an eBay dispute. I didn't realise there were different types available, what is the difference and which one should I be using?

Thanks again.

pinkshoes

If he DOES pay within 4 days of opening a non paying buyer dispute, then refund them, and re-invoice them for the cost with a courier (and YOU choose/book the courier). They've failed to collect and pay cash, and you've already told them if they use paypal, they need to pay for your courier to deliver it.

Aquatronixjenny

soolin wrote: »

No it doesn't cover you.

For a seller to win an INR claim they must prove delivery to the address that paypal say is 'OK to send to'. Even if Her Majesty the Queen signed an affadavit to say it was collected by courier it will do no good.

As for a buyer getting banned on the say so of one seler, no sorry. There is a lot more to this story than you are letting on.

It was a long time ago, I guess ebay have maybe changed their rules... and maybe the buyer had a few other complaints. I searched for the buyer a couple of months later and he had vanished!

Aquatronixjenny

Strapped wrote: »

To give the poster the benefit of the doubt, she may have won an eBay dispute but definitely would NOT have won a PayPal one - the rules are crystal clear - so advise to the OP is NOT to follow their advice.

Yes, it was an ebay dispute. Was a good few years ago though, at least 5 years so apologies if the advice isn't up to date *runs back into corner to hide*

stormCat99

pinkshoes wrote: »

If he DOES pay within 4 days of opening a non paying buyer dispute, then refund them, and re-invoice them for the cost with a courier (and YOU choose/book the courier). They've failed to collect and pay cash, and you've already told them if they use paypal, they need to pay for your courier to deliver it.

OK I will do this, it sounds like a sensible course of action. Is this an eBay or Paypal dispute I should be opening? Thanks for the advice, I'll let you know how I get on.

Edit: sorry, just realised what a stupid question that is. As there is no Paypal payment it'll have to be an eBay dispute won't it!!

custardy

RoAndy wrote: »

I have just found myself in a similar situation. Listed an item as local pick up and had one bid, but the person lives 200 miles away. Have messaged offering to arrange a courier and invoice for the cost, but there has been no response and its not looking good.

Will be opening a dispute, but a problem seems to be that unless a person has items for sale, their profile page only shows their country not their actual location.

If I had known this I could have contacted the buyer before the end of the auction to check everything was OK.

well why didnt you just offer a courier in the listing?