TalkTalk Again!

Paul_Varjak

Not content with making unsolicited phone calls, TalkTalk has now found a new way to harass its customers!

For the past few days I have been receiving e-mails to my TalkTalk email address (which I have never given to anyone) from AOL!

AOL seems to think I am a customer of theirs and is using my TalkTalk address to contact me.

I did sign up for a month's free dial-up with AOL a few years back but that is my only involvement with AOL, whatsoever and before any involvement with TalkTalk.

The thing is my contact e-mail address with TalkTalk is not even my TalkTalk e-mail address but an e-mail address from my own domain!


Hear is the e-mail they sent me...



Dear AOL Users,

AOL is working hard to change and improve the way we serve you across all aspects of our services. We have recently relaunched and improved many of our consumer experiences, including AOL.com and MapQuest.com. As we continue to improve AOL for you, some of the improvements are updating the ways that we interact with you and your information. As a result, we want to update you on our Terms of Service (TOS), which contains the agreements between you and AOL.

In addition, we are also updating our Privacy Policy. Privacy is incredibly important to all of us and we want to present the updates to our privacy policy in a simplified format designed to help clarify what information we collect, how we use it, and the marketing preferences and online advertising choices available to you. Both the updated TOS and Privacy Policy are available online now and will take effect on March 31, 2011.

Want to know the highlights? Here they are:

We consolidated multiple agreements into one new TOS and Privacy Policy. These new agreements apply to your use of all AOL sites on which they are posted. We also added terms about mobile services.

We simplified the format and language of the TOS and Privacy Policy to make them easier to understand.

We specify that our services are for individuals at least 13 years old, unless we specifically indicate that services are appropriate for younger users.

We clarify that for content you post on any AOL sites, you continue to own the content and AOL has the right to use and share your content.

We updated the processes for reporting alleged copyright and trademark violations and include links that will make it easier for you to report those violations.

We simplified and updated the "Billing" section of the TOS. We want to make sure that you understand how and when we will bill you for any fee-based services, how to cancel any fee-based services, when surcharges or extra costs may apply to access AOL services, how to contact us, and how to dispute any charges. If you only use our free services, don't fret, these changes only apply to our fee-based services.

As of March 31, 2011, the new TOS and Privacy Policy will govern your use of AOL services. If you do not agree to the new TOS or Privacy Policy, you should consider not using AOL's services to meet your needs online and you should cancel services before the roll-out of the updated Privacy Policy and TOS on March 31, 2011. If you have any questions, please contact us.

Thank you for using AOL.

Team AOL

Miró

I've had that email too....never, (knowingly!), had any dealings with AOL. :mad:

Also having the unsolicited, often silent, calls....have started reporting every single one to Ofcom....probably a waste of time but makes me feel better!!!

missindecisive

im with Talktalk.. never had an email from AOL but.... when I sign out from reading my emails a screen appears saying ' signing out of AOL' (or something to that effect)

I just assumed that the two companies had merged....?

Timalay

To make you aware TalkTalk are actually aol's parent group.

Paul_Varjak

Timalay wrote: »

To make you aware TalkTalk are actually aol's parent group.

Exactly! That is why I say TalkTalk have found another way to harass its customers!

linni

Another Talktalk customer here. When I got the email I had no idea why I' got it as I've never used AOL..

KxMx

I'd be happy if my TalkTalk troubles were emails, but they are bloody phone calls!!

SHIPSHAPE

Paul_Varjak wrote: »

Not content with making unsolicited phone calls, TalkTalk has now found a new way to harass its customers!

Somewhere along the line as a customer of TalkTalk you must have consented to these calls.

Just call them and opt out. I did. I also have never received anything in an email to do with AOL.

I've been with TalkTalk for years and have never had a problem in any way. I'd certainly mark them 10/10.

Paul_Varjak

KxMx wrote: »

I'd be happy if my TalkTalk troubles were emails, but they are bloody phone calls!!

I tried for months to get the phone calls stopped. Each time they called I requested they not call again.

I sent e-mails asking to be removed from their marketing list. I wrote a letter asking to be removed from their marketing list. I even asked them on their forum to be removed from their marketing list; all to no avail. Even changing my contact number to a phone that goes direct to answer machine did not work - TalkTalk still called me on my TalkTalk number; they never ever contacted me on the contact number I gave them!

Even when I set up a security question which read: "May TalkTalk contact to make marketing calls" they still called me, even though their records show what the answer to that security questions is: "NO NO NO!"

I only managed to get the calls stopped when TalkTalk provided an option in online accounts to opt-out of marketing calls. If you are a customer direct with TalkTalk (not AOL) you should also find the same option - click the box and your troubles will end.

Paul_Varjak

SHIPSHAPE wrote: »

Somewhere along the line as a customer of TalkTalk you must have consented to these calls.

Just call them and opt out. I did. I also have never received anything in an email to do with AOL.

I've been with TalkTalk for years and have never had a problem in any way. I'd certainly mark them 10/10.

My full time work is doing market research by telephone, so I do have a better-than-average understanding of how to opt out of marketing phone calls. TalkTalk have been the worst company I have ever dealt with to stop unwanted phone calls.

Even my trueCall unit (www.truecall.co.uk) could not block calls from TalkTalk as they used various different numbers to call me.

savemoney

I am surprised truecall dont stop calls it bans all unsolicited calls I have had in 11 months you must have it set low

All you can do is add each number to block list, I left talk talk due to harassment last March same issue, not with tlak talk but with onetel who are now owned by these cowboys

Talk talk need to be fiend heavily its only way they learn that they must respect peoples privacy

Paul_Varjak wrote: »

My full time work is doing market research by telephone, so I do have a better-than-average understanding of how to opt out of marketing phone calls. TalkTalk have been the worst company I have ever dealt with to stop unwanted phone calls.

Even my trueCall unit (www.truecall.co.uk) could not block calls from TalkTalk as they used various different numbers to call me.