B&Q Multipurpose Compost 20L £1

savemoney

Thats a shame because they do state in there email you can pick it up today


Sorry I mean when you ordered online I dont think they sent me an email

Grumpelstiltskin

I have been to collect 5 bags I reserved last night and they came up on the till at £2.98 each.

I told the assistant they were £1 each when I ordered them and after a phone call the manager agreed to honour that price.

ScaredCrow

maro11 wrote: »

Reserved 6 bags yesterday to collect today. Husband has just called to say that B&Q will not honour price as offer finished yesterday. He had a copy of the confirmation email from B&Q but the manager was not having it and said " read the small print"

Basically the computer will allow you to order until midnight for next day collection but the promotion closes the previous day and they will not let you have the goods at the promotion price.

Really bad customer services from B&Q.

Anyone going especially today to collect should check with their store first.

That sounds ridiculous.. I reserved 5 bags last night and was hoping to go collect them today.. Has anyone else has similar experience to this today? Am considering not bothereing with it now.

savemoney

Thanks I was going to pop in today making a special trip, I ordered 5 I just made a note of the reservation number only I dont think they sent me a email now

They should honour it if it was placed at the old price, I know they can legally refuse but morally it is wrong, if I had known as some others would I would have gone in just before closing

savemoney

Found email it was in junk folder


[FONT=Arial, Helvetica, sans-serif]What to do next?
[/FONT][FONT=Arial, Helvetica, sans-serif]
1. On Wednesday 23 February 2011 after 10:00 take your reservation number xxxxxxxx into our xxxxxxxxxxxxxx store. Your items will be held until store closing time on that day.
[/FONT]
[FONT=Arial, Helvetica, sans-serif]2. Give your reservation number xxxxxxx to a member of staff who will find your items for you.
[/FONT][FONT=Arial, Helvetica, sans-serif][/FONT]

barcelonacat

Yep, I've had this issue with B&Q before. I ordered an item one day, went to pick it up the next and it was no longer in the sale. They wouldn't honour the price I reserved it at and the manager pointed out that it does say at the bottom of the confirmation email that the price charged will be whatever it is in store on the day you collect.

Pretty rubbish though. I reserved some bags of compost last night but I won't be bothering my backside to go in for them as I won't get the sale price :0(

savemoney

I got mine today at old price (£1 I took the email I got with order number) they told me the price went back up on Monday not yesterday when we ordered. I had to pick it in garden side outside so they dont hold things back

ijustloveabargain

Grumpelstiltskin wrote: »

I have been to collect 5 bags I reserved last night and they came up on the till at £2.98 each.

I told the assistant they were £1 each when I ordered them and after a phone call the manager agreed to honour that price.

same here i reserved 4 for collection today and when i got there all 4 were in a trolley waiting but when the assistent put them through they were coming in at £2.98 so i told her they should b a £1 so she got a manager and after me stating how bad b&q r for chagning prices unlike argos(u reserve n pay the reserve price)she honoured the price

really happy so thanks op just need abit of sun now so the kids can plant some flowers

rhosynbach

if anyone missed this and has a focus near by they have 50 litre sacks of compost 2.99 but you buy 5 pay for 4 then there is 33 % of say they ended up £8.00 for 5 x 5o litre sacks

celebrate

yeah i had a phone call at 9am
some weird reason i thought it would be llyods , don't know why........anyway thats another thread isn't it:D

they RANG to tell me the price had gone up and couldn't honour it, when i said it had confirmed 20pounds-i ordered 20 bags (yeah i get carried away with toiletries like that too) and it had def said 20pounds she said at her end it said 2.98 per bag

told her to stuff it, totally forgot there was a confirmation email!!!!
oh well live and learn