Plusnet customers - check your exchange status

spannerzone

Pont wrote: »

When I say 'rip off rate' I mean that it seems that the rest of the UK get Plusnet at £6.50ish per month whilst I have to pay £11.99 per month for the same, albeit slower, service. Same goes for the other providers too.

Well it's not just you, it's many millions of people (I guess) that are not within range of the phone exchanges that have Plusnet and other 3rd party equipment. More exchanges will no doubt add these but some smaller exchanges will only ever have BT based services I guess.

I always convince myself that I have a nice place to live and trade that against faster cheaper broadband

jb66

If you were happy to pay £17.99 why would they lower it? Madness

jb66

peaksoft wrote: »

I am now - because I phoned them.

My point is that I shouldn't have to - and at the end of the day, they admitted that was so.

Plusnet said that Ofcom advises them of the change of status of exchanges, and the only reason that they don't dedicate resources to moving customers to the appropriate rate, is through choice.

I think that the vast majority of their customers don't give this a thought, so the ISP just smiles and carries on trousering the money
for ever and a day.

And as they are a business quite rightly so, its folk that dont check that subsidise my cheap Broadband

macman

Pont wrote: »

When I say 'rip off rate' I mean that it seems that the rest of the UK get Plusnet at £6.50ish per month whilst I have to pay £11.99 per month for the same, albeit slower, service. Same goes for the other providers too.

But you choose to live in a rural area, or an area served by a small exchange where LLU will probably never be cost-effective. It's no more of a rip-off than your local store charging higher prices than the Tesco's in the nearest large town. It's simple economics. If Plusnet offered £6.49 on Market 1 and 2 exchanges they would lose money on every such customer-they wouldn't be in business.

G_M

This is a ridiculous argument. Things cost different amounts depending on a wide variety of factors.

In the countryside, I can get organic, direct-from-the-farm fresh produce at a fraction of the price of an 'organic delicatessen' in Kensington High Street in London.

But I can't get 20 Meg Broadband at cheap rates because it's 5 miles to the nearest exchange which is only operated by BT.

My rubbish is collected weekly at a council tax rate that is half that in the neighboring city, but I have to pay exhorbitant amounts for oil deliveries for my central heating compared to piped gas in town.

And to refer to a recent complaint on the 'property forum', I have free eggs whenever I want from the neighbours but have to put up with noise from their cockeral!

Despite the ubiquity of our High Streets these days, thank god life (and it's various costs) varies around the country and there is still some choice as to what priorities we want.

Give me the noisy c*ck and costly central heating over the cheap 20 Meg B/B any day!

spannerzone

here here

coolsteel

Hii have just checked and my exchange is Market 3 and im paying £16.50 for the extra, should be £17.99 but this was discounted when i first took broadband with plusnet 7 months ago. Should i be ringing them up asking for a cheaper deal?
Thanks in advance;)

macman

coolsteel wrote: »

Hii have just checked and my exchange is Market 3 and im paying £16.50 for the extra, should be £17.99 but this was discounted when i first took broadband with plusnet 7 months ago. Should i be ringing them up asking for a cheaper deal?
Thanks in advance;)

Yes you should.
Technically you are still in contract at the original price, but their wholesale cost will have dropped, so give it a go and let us know what they say.

coolsteel

Result :beer: after some checking to see if i am on Market 3, plusnet are dropping me down to £11.99, :T:T thanks for your advice. Edit its £11.49 better still.

Timalay

peaksoft wrote: »

I take it that's either sarcasm, or the work of a Plusnet employee.

It's actually neather (but beleave what you must)