downgrading virgin media new contract

barjam_2

my friend downgraded her virgin media ,then when her contract was up decided to cancel and go to sky, virgin are now saying she owes them money because when she downgraded it reset her contract to another year , i'm pretty sure this would not be the case but they are saying it is, can they do this ?

macman

Yes they can, any change of tariff/package with VM starts you on a new 12m contract, a fact that they don't exactly highlight.

spike7451

macman wrote: »

Yes they can, any change of tariff/package with VM starts you on a new 12m contract, a fact that they don't exactly highlight.

Mac's correct,a lot of SP's do this now.When I changed my BT call plan,I went onto a new contract,something I wasn't told at the time of changing.

Buzby

For the sake of clarity. There is no new contract. The VM contract has no termination date, and continues regardless. It is the minimum term that is reinstated after any change, but this affects only the service changed, any others are unaffected.

FleetFanatic

I last changed my TV package in November, and was confirmed that I was out of contract when I called to cancel it a week or so ago.

If you are already out of the minimum term when you alter it, you remain outside of any minimum term, unless they have offered some fab deal.

Hence as of next month I will be locked in again for 12 months.

barjam_2

eeeh sneaky or what, many thanks for the info,

custardy

barjam wrote: »

eeeh sneaky or what, many thanks for the info,

any time i have changed with VM the have explicitly stated it will start a new 12 month contract term