£1000+ TV Just out of 12 month warranty

mattblue

Hi all,

I own a Samsung LE46B650 and it was purchased in sept 2009 - over the past week or so it has developed black lines down the right hand side of the screen.

Now paying 1000 quid + for it, i wouldnt expect it to be faulty in such a short time, to be honest, cant imagine its been used anymore then 3000 hours.

On speaking to very (where i purchased it from) they said nothing they can do - speak to our repairs team.

Spoke to them they said we will charge for coming out and repairing it.

Now checking online seems a similar fault occured and the panel was faulty ie beyond economical repair....where do i stand ??

Can I go down the route of sale of goods act etc ??

Cheers

Matt

Kingsd316

Samsung were excellent when I had a tv go wrong that was 9 month out of warranty, it was also a common problem that they knew about and came and repaired it 2 days after I rang, And for no charge, give them a ring, be polite and you may get a pleasant surprise.

Good luck

eslick

sorry just about to log off, you have 2 yr or even more warranty under sales of goods act, just search on MSE or google it. most companies try to get out of it but keep pushing and the law is the law after all.

eslick

in fact http://www.thisismoney.co.uk/bargains-and-rip-offs/tips-and-guides/article.html?in_article_id=487339&in_page_id=53954&in_advicepage_id=131

mattblue

Kingsd316 wrote: »

Samsung were excellent when I had a tv go wrong that was 9 month out of warranty, it was also a common problem that they knew about and came and repaired it 2 days after I rang, And for no charge, give them a ring, be polite and you may get a pleasant surprise.

Good luck

Cheers, am certainly not one for ranting down the phone :-) ...so will be polite and see where we go - from speaking to a friend they suggested that the part that has gone wrong is around 90% of the value of the tv so he said they will probably need to write the tv off, we shall see

unholyangel

eslick wrote: »

sorry just about to log off, you have 2 yr or even more warranty under sales of goods act, just search on MSE or google it. most companies try to get out of it but keep pushing and the law is the law after all.

eslick wrote: »

in fact http://www.thisismoney.co.uk/bargains-and-rip-offs/tips-and-guides/article.html?in_article_id=487339&in_page_id=53954&in_advicepage_id=131

Taken from the page you linked:
However, as this is a directive is only partially adopted by the UK, its use is a grey area.

Technically you have 6 years to claim (5 in scotland) but this does not mean that you have a 5/6 year warranty. It depends on varying factors and while i agree any remedy should be provided by the retailer, sometimes the path of least resistance is via the manufacturer.

They did not adopt the directive in full in the UK because it was deemed the SOGA already provides better protection than the directive.

CoolHotCold

Where was it purchased from

eslick

unholyangel wrote: »

Taken from the page you linked:
However, as this is a directive is only partially adopted by the UK, its use is a grey area.

Technically you have 6 years to claim (5 in scotland) but this does not mean that you have a 5/6 year warranty. It depends on varying factors and while i agree any remedy should be provided by the retailer, sometimes the path of least resistance is via the manufacturer.

They did not adopt the directive in full in the UK because it was deemed the SOGA already provides better protection than the directive.

totally agree.

More information, I used the act to get a refund for the grandparents freeview recorder that had gone a week out of the 12 month period from Currys and wouldnt record. Their help line told me straight away that they would refund but instore it was a different matter, nearly 2 hours after entering the store, I left with a full refund and the actual original purchased item, which still worked but wouldnt record so in effect they got a freeview box for nothing.

http://webarchive.nationalarchives.gov.uk/+/http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html#Q3Areallgoodssupposedtolastsixorfiveyears

http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html

mattblue

CoolHotCold wrote: »

Where was it purchased from

It was purchased from very.co.uk

mattblue

have been trying "unsuccessfully" to get through to there customer excellence team for 24 mins now, just ringing and ringing

Anyone have an email address for them

deanos

Dont email its a waste of time, 0800 180000 is the freephone number, i think it mentions Kays but does not matter its all the same company & call centre