Unable to Access My Paypal Account - SCAM?

rihanna09

Hi
[FONT=Verdana, Arial, Helvetica][FONT=Verdana, Arial, Helvetica]I attempted to access my PayPal account on their website and received the message below. Has this happened to anyone else?[/FONT][/FONT]
[FONT=Verdana, Arial, Helvetica][FONT=Verdana, Arial, Helvetica]
We are currently performing regular maintenance of our security measures. Your account has been randomly selected for this maintenance, and you will now be taken through a series of identity verification pages.

Protecting the security of your PayPal account is our primary concern, and we apologize for any inconvenience this may cause.

Please fill in the correct information for the following category to verify your identity.


Bank Account Information


Bank Account:
Full Account Number:
[/FONT][/FONT]

[FONT=Verdana, Arial, Helvetica][FONT=Verdana, Arial, Helvetica]Also, I thought I read that PayPal will never ask for you account number because they already have it. [/FONT][/FONT][FONT=Verdana, Arial, Helvetica][FONT=Verdana, Arial, Helvetica]They had the name of my bank and the last 2 digits on my account number where it reads "Bank Acount and are asking me to add my full bank account number.
It won't let me click on anything else, review my funds or even request a withdrawal, I dont even know if this is relevant but I have requested withdrawals sucessfully to my bank in the past..

Thanks all,
[/FONT][/FONT]

geordieracer

cna you access this page to contact them?

https://www.paypal.com/uk/cgi-bin/helpscr?cmd=_help&t=escalateTab

rihanna09

geordieracer wrote: »

cna you access this page to contact them?

https://www.paypal.com/uk/cgi-bin/helpscr?cmd=_help&t=escalateTab

Hi
Thanks for the advice, at first it prompted me to log in but I clicked the new user option and it seemed to let me through.
Browsing the internet and the jist of it seems to be that my account details may have been compromised :eek: or so paypal think as my account has been acessed by another I.P address, Not entirely sure but the above is how most posts proceed

rihanna09

Any other advice anyone? I can't stand waiting for company responses x

DCFC79

rihanna09 wrote: »

Any other advice anyone? I can't stand waiting for company responses x

what browser you using ?

maybe 1 for the techie board, they may suggest to do a hijackthis and some other scans to be sure, if you explain to them what happened they should be able to help you

Browntoa

make sure you are not subject to some sort of malware infection by downloading

http://www.filehippo.com/download_malwarebytes_anti_malware/

install it and update

doa FULL scan and delete all it finds

it produces a "Log File" post that in a new thread on the Techie Forum

bigpound

Am thinking towards what Browntoa is thinking. Some viruses can extract further information from their victims this way.

One way to prove if this is the problem, is trying to log in at another machine and see if you get the same message.

rihanna09

Hi.
I've not actually had any other problems with viruses etc, But am I right in thinking not all viruses are blatantly obvious. I've not been on any different websites than normal, all of which are confirmed safe ones. I'm using firefox, which I thought was more 'immune' to viruses, in comparison to internet explorer. Thanks for the help everyone. Downloading now.....

atomicsheep

that message you got was a con unfortunatley.
My partner got the same message in an email.
Told her to follow alink to input her details. However when hovering over the link you could see the URL locatioon was actually to a bogus site.

Id change your login password with paypal now,

Shelldean

some one with same issue over on UKCS see HERE

Oliver14

atomicsheep wrote: »

that message you got was a con unfortunatley.
My partner got the same message in an email.
Told her to follow alink to input her details. However when hovering over the link you could see the URL locatioon was actually to a bogus site.

Id change your login password with paypal now,

The OP got this message as she logged in not via email (it pays to read the original post)

It'a actually a standard paypal security measure. As long as it when you log in (not via email) I've done this half a dozen times over the past 10 years. If your still suspicious phone paypal to confirm but if you do nothing you will not be able to use your paypal account,