Talk Talk

loobyloo5_2

I joined Talk Talk in May of this year, lured by the promise of "Free Broadband Forever". Phone was connected in June, switch over was pain free although a problem with phone line (when someone put an axe through a cable)did take 14 days and as many phone calls to resolve.
Interent access switched over on 2 September - no communication from TT or start up pack, first I knew about it was I was unable to connect to Internet. To be fair one phone call to TT and a few minutes later I was back on line and had no problems until 1 Nov, soon after receiving email advising me of upgrade.
Since then - well where do I start, main problems:

• Can't connect - message "the connection was terminated as the remote computer did not respond in a timely manner”
• Am connected but speed slows down.....and down...until it just stops loading pages
  
  Contacting TT "customer services" is a nightmare as I'm sure many of you will know. I lose the plot whilst waiting to be answered having listen to someone telling me "my call is important" (134 times on one occasion, yes I'm so bored I counted) or that track of music - you know the one.
  Often after waiting up to 54 mins to be answered call is terminated just as you are connected or in mid conversation or even before you get through to an "advisor".
  The customer service advisors or tech people (never sure which) just take you round in circles, trying to convince you it is your equipment not TT inadequacy.
  I've re-installed modems, unplugged PC, moved PC and plugged straight into phone line etc etc - I know it's not my PC, but convincing "them" is not easy.
  Anyway I have GIVEN UP. I am going to use Internet when I can (usually very early in the morning, but as a chronic insomniac that's OK) and wait until.............sometime in the future when I'm sure (I've read Charles Dunstan's [TT Chief Exec]blog on the TT home page) everything will be wonderful - was that a pig flying past my window.
  In conclusion the concept of "Free Broadband Forever "is wonderful - but perhaps it would have been best to ensure that the capacity was there before launching to the world.
  To all fellow TT customers - keep smiling