O2 blocks topcashback deal sign-up

dsja

I've been trying to sign up for broadband and home phone via the TopCashBack deal but O2's website is misbehaving badly.

The deal is for existing customers only but when I submit my email address it tells me it is already in use - yes, by me! This is even after it asks me to sign in so they know it's me.

It also requests my mobile number which I provide to get £5 a month off but after submitting there is red text next to it telling me I should provide a number starting with 07. Well yes, it does, 079 etc

I don't want to contact them on the phone as I'll lose the £30.30 cashback but it seems they have intentionally set up their website to block the very customers who are eligible for the deal.

Does this highlight the kind of experience I am likely to expect from them as a home phone and broadband provider? If so, I'll take my business elsewhere.

Conrad3000

dsja wrote: »

I've been trying to sign up for broadband and home phone via the TopCashBack deal but O2's website is misbehaving badly.

The deal is for existing customers only but when I submit my email address it tells me it is already in use - yes, by me! This is even after it asks me to sign in so they know it's me.

It also requests my mobile number which I provide to get £5 a month off but after submitting there is red text next to it telling me I should provide a number starting with 07. Well yes, it does, 079 etc

I don't want to contact them on the phone as I'll lose the £30.30 cashback but it seems they have intentionally set up their website to block the very customers who are eligible for the deal.

Does this highlight the kind of experience I am likely to expect from them as a home phone and broadband provider? If so, I'll take my business elsewhere.

You're not going to believe this, but I signed up with 02 BB last year (Jan. 10); I was supposed to get £100 cashback but it never happened

I contacted TCB but all they could do was to wait for an answer from 02 (which also never happened).

Yes, some people did get their cashbacks, but many didn't; seems 02 might have set this up, so not everyone gets the money they were entitled to.