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Handy Nik Naks, a rant
CWCDiver
Posts: 1,820 Forumite
This is a rant about bad customer service from Handy Nik Naks.
A few days ago Mrs C asked me what I wanted for my birthday, I informed her I wanted a Spyderco UK PenKnife rescue model in blaze orange. The only place in the UK I had been able to find this was the Handy Nik Naks website.
Mrs C ordered said penknife and her credit card was debited, as part of the sale process she had to provide her date of birth (she is over 18)
Mrs C then received an email asking for a copy of her passport or driving licence. Mrs C works in the banking industry and is quite wary of identity fraud or the like, she already had taken issues with some aspects of their website. So she sent them an email asking why they needed this, and what they would do with it. Also asking how her data would be stored and how it would be disposed of.
A few hours later Mrs C received an email back informing her that the order had been cancelled, no further information just that the order had been cancelled, no questions answered.
I think that is pretty bad customer service.
A few days ago Mrs C asked me what I wanted for my birthday, I informed her I wanted a Spyderco UK PenKnife rescue model in blaze orange. The only place in the UK I had been able to find this was the Handy Nik Naks website.
Mrs C ordered said penknife and her credit card was debited, as part of the sale process she had to provide her date of birth (she is over 18)
Mrs C then received an email asking for a copy of her passport or driving licence. Mrs C works in the banking industry and is quite wary of identity fraud or the like, she already had taken issues with some aspects of their website. So she sent them an email asking why they needed this, and what they would do with it. Also asking how her data would be stored and how it would be disposed of.
A few hours later Mrs C received an email back informing her that the order had been cancelled, no further information just that the order had been cancelled, no questions answered.
I think that is pretty bad customer service.
It must be accepted as a principle that the rifle cannot replace the speed of the horse, the magnetism of the charge and the terror of cold steel.
The British Cavalry Manual 1907.
The British Cavalry Manual 1907.
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Comments
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I think that is pretty bad customer service.
I think that is actually spot on given the level of knife crime around.
http://www.direct.gov.uk/en/CrimeJusticeAndTheLaw/Typesofcrime/DG_181675
Ok - fair enough - Handy Nik Naks CS could have explained before cancelling the order.“That old law about 'an eye for an eye' leaves everybody blind. The time is always right to do the right thing.”0 -
I think that is actually spot on given the level of knife crime around.
http://www.direct.gov.uk/en/CrimeJusticeAndTheLaw/Typesofcrime/DG_181675
Ok - fair enough - Handy Nik Naks CS could have explained before cancelling the order.
It is not an illegal knife, it is a perfectly legal knife.
The issue at hand is more how they deal with customers and how they store their data.It must be accepted as a principle that the rifle cannot replace the speed of the horse, the magnetism of the charge and the terror of cold steel.
The British Cavalry Manual 1907.0 -
I thought this was going to be a rant about those really smelly snacks that were popular in the 80s. Nice knife though."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0
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fluffnutter wrote: »I thought this was going to be a rant about those really smelly snacks that were popular in the 80s. Nice knife though.
Sadly they are still available, in even more odd flavours now too.It must be accepted as a principle that the rifle cannot replace the speed of the horse, the magnetism of the charge and the terror of cold steel.
The British Cavalry Manual 1907.0 -
It is not an illegal knife, it is a perfectly legal knife.
The issue at hand is more how they deal with customers and how they store their data.
Most companies are shit on the DPA, imo. Although they're happy to bandy the term 'data protection' about whenever you try to phone with a simple query about your own account."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0 -
It is not an illegal knife, it is a perfectly legal knife.
The issue at hand is more how they deal with customers and how they store their data.
I never said the knife was illegal.
BUT, the store has to be in no doubt as to who they are selling the knife to - as that could be illegal and they would be held accountable.
Yes, I agree they should have explained why they were asking for the information (as I said) - and they should have also confirmed what they would do with the information.“That old law about 'an eye for an eye' leaves everybody blind. The time is always right to do the right thing.”0 -
fluffnutter wrote: »Most companies are shit on the DPA, imo. Although they're happy to bandy the term 'data protection' about whenever you try to phone with a simple query about your own account.
Sadly when Mrs C phoned she was connected to someone who could not speak English well and was unable to query these points.It must be accepted as a principle that the rifle cannot replace the speed of the horse, the magnetism of the charge and the terror of cold steel.
The British Cavalry Manual 1907.0 -
I never said the knife was illegal.
BUT, the store has to be in no doubt as to who they are selling the knife to - as that could be illegal and they would be held accountable.
Yes, I agree they should have explained why they were asking for the information (as I said) - and they should have also confirmed what they would do with the information.
It is not illegal to sell to an under 18 though, so there is nothing they can be held accountable for. Obviously they had credit card details which are sufficient enough to take a payment.It must be accepted as a principle that the rifle cannot replace the speed of the horse, the magnetism of the charge and the terror of cold steel.
The British Cavalry Manual 1907.0 -
Does this site do the same one, or similar?"Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0
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fluffnutter wrote: »Does this site do the same one, or similar?
It's not the same one, the one they have is just the simple Rescue model, it has a lock whereas the UK Penknife model has no lock and a sub 3 inch blade, making it legal to just pop in one's pocket and carry on the street.It must be accepted as a principle that the rifle cannot replace the speed of the horse, the magnetism of the charge and the terror of cold steel.
The British Cavalry Manual 1907.0
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