Reclaim of Booking Fee's etc from cancelled flights

andrewcole

Hi, new poster to site and hoping for some help.

We booked return flights with Cathay Pacific via Travel Up to Australia for 19/12/10 and unfortunately due to the weather issues at heathrow our flight was finally cancelled on the 21/12 and we were informed of a full refund from CP.

We eventually re booked with Etihad and flew from Manchester on 25/12

My issue is that nearly 2 months down the line we have yet to gain a refund from CP or Travel Up, with Travel Up saying they are still waiting for the cash from CP AND have also been informed that we will not be getting a FULL refund when it does arrive but less £394.44 for the following;

Credit Card Surcharge of 2% £65.94
ATOL protection fee £2.50 x 3 £7.50
Airline Failure Insurance £2.00 x 3 £6.00
Travelup Booking Fee per ticket £75.00
Ticket supplier admin fee per ticket £30.00


Total cost of 3 flights was roughly £3300.

Travel up have pointed me in the direction of my insurers with a credit note for £394.44 to claim the shortfall, I currently have 2 annual policies with both providers both confirming they will not pay out in these circumstances and the other 2 travellers have seperate policies with exactly the same policy (both different providers)

This seems really unfair...Do I have any particular recourse to claim this back? or even interest on the delay in refund? or anything?

Please Help
Andy

Voyager2002

You should certainly be getting a full refund of all charges. As for the timeframe, contact Cathay Pacific and find out when they will return the money for your fares to the agent.

HXDave

From past experiences with airlines, refunds can take upto 3 months, depending on the situation. Granted, as your flight was cancelled by the airline it might make it a bit quicker, however in the olden days when paper tickets were issued, this is what happened:

17th of month (1) BSP return done and sent off. If you were unlucky, your flight ticket was returned to your travel company just after this date.

17th of month (2) BSP return done and sent off. it would be in this 'return' that your refund application would be sent.

17th of month (3) BSP return done and, hopefully, it includes a credit for the refund of flights applied for in the return of month (2). it is only when the travel company have the money in their bank that they will pay out.

Admittedly this was in the good old days of paper tickets, so not 100% sure of the timescales involved, however i'm still sure that the process is very similar, just without the paperwork.

As for the charges, then i'm afraid as mentioned above, it will depend on what it states in the T&C's. If they are only compelled to pay the actual cost of the 'flight' as ahown by CP, then it's down to the scruples of the company if they decide to refund any further.

HXDave

NFH

Just looking at the credit card surcharge in particular, don't merchants receive a refund of the interchange/discount fee that they pay to their card processing provider when they issue a refund? It seems odd that they should without this fee when they should receive a refund of it.