so frustrated with loyds

pink1310

:eek:im sofrustrated with loyds i feel like crying.
i will try cut the story short i phoned up on the 1st feb to pay my repayment plan half way through the guy said that it came up error on my card twice and couldnt process it he said he would transfer me to the loyds bank to pay i knew full well that as i dont have a bank with them just a credit card i didnt need to he said if not tryin a few days.i was trying to say no and he transfered me what a half hour waste.
I told the new guy at the bank he said that he had no idea why i had been transfered he said basicly sometimes it hapens when they try get rid of a call.I logged a complaint with him as it happened to me last month so i got transfered back.omg back to square one explained all i want to do is pay my bill the gentleman said oh hang on a second omgf the same thing hapened so i wanted to speak to the manager to make matters worse the guy said i wasntnt aloud unless i made a complaint on the computer i said it should be logged to my annoyence the other guy made no complaint.spoke to the manager he was rude and not helpful and said ring up in 3days to pay so i said i want to complain further he said if i did its him i eventualy got adresss.
3 days later i checked my on line banking they took my error payment twice.
I got on the phone to be told well thats ok as you wont have to pay it next month.not what i excepected she wasnt sure if she could make a refund got back to me and said yes and sorry it got taken twice when it wasnt suposed to be taken at all.it will take a few days for the refund.
2 week later no refund.i genualy feel like i cant get on the phone to them have i a point to make.:j

Money_Man

Ouch my eyes hurt after reading that, spell check and some punctuation would be an idea if you want someone to reply

I would suggest you make a formal complaint in writing

Rupert_Bear

pink1310 wrote: »

:eek:im sofrustrated with loyds i feel like crying.
i will try cut the story short i phoned up on the 1st feb to pay my repayment plan half way through the guy said that it came up error on my card twice and couldnt process it he said he would transfer me to the loyds bank to pay i knew full well that as i dont have a bank with them just a credit card i didnt need to he said if not tryin a few days.i was trying to say no and he transfered me what a half hour waste.
I told the new guy at the bank he said that he had no idea why i had been transfered he said basicly sometimes it hapens when they try get rid of a call.I logged a complaint with him as it happened to me last month so i got transfered back.omg back to square one explained all i want to do is pay my bill the gentleman said oh hang on a second omgf the same thing hapened so i wanted to speak to the manager to make matters worse the guy said i wasntnt aloud unless i made a complaint on the computer i said it should be logged to my annoyence the other guy made no complaint.spoke to the manager he was rude and not helpful and said ring up in 3days to pay so i said i want to complain further he said if i did its him i eventualy got adresss.
3 days later i checked my on line banking they took my error payment twice.
I got on the phone to be told well thats ok as you wont have to pay it next month.not what i excepected she wasnt sure if she could make a refund got back to me and said yes and sorry it got taken twice when it wasnt suposed to be taken at all.it will take a few days for the refund.
2 week later no refund.i genualy feel like i cant get on the phone to them have i a point to make.:j

Get someone to put a letter of complaint together. Do not attempt yourself as it will end up in Lloyds file 13 tray.