New-style Halifax online banking (again)

backinbusiness

Hello

So I've posted twice saying I quite like it . . .

Going off it a bit now.

1. You can't change Payee Recipient's details without deleting and reinstating (obviously open to error)

2. You can add accounts to view (to check balances of little used account say) - but you can't remove accounts from view without calling the helpdesk

3. Once you've added a loan account - you CANNOT remove it, with or without helpdesk assistance

Going off it

Anyone had similar experiences?

BiB

(oh, and the links don't work on my smartphone!)

Grrrrrrrrrrr:mad:

rb10

Tell them about it!

onlinehelpdesk@halifax.co.uk

It's a new system that is still in the process of being implemented. If people tell them what they want from it, then you never know, they might make the necessary changes.

(For the phone bit - I believe that they are currently developing a smartphone app which will work much better on phones than online banking, as online banking is designed for computers).

NFH

How do I get into the new version? It will only give me a preview/demo.

jen245

Not everyone has it yet, Ive still got the old version

backinbusiness

rb10 wrote: »

Tell them about it!

[EMAIL="onlinehelpdesk@halifax.co.uk"]onlinehelpdesk@halifax.co.uk[/EMAIL]

It's a new system that is still in the process of being implemented. If people tell them what they want from it, then you never know, they might make the necessary changes.

(For the phone bit - I believe that they are currently developing a smartphone app which will work much better on phones than online banking, as online banking is designed for computers).

I will do - thanks for that!

Mikeyorks

NFH wrote: »

How do I get into the new version? .

When they move you on to it?

Mine's still 'old' ...... the wife's is 'new'. But at least I can interrogate a couple of 'payment' cases, on the joint account, which are to Halifax accounts. And don't make a lot of sense on the new version as the Roll Numbers have completely disappeared. And I've only ever used those to discriminate in the past

1jim

Ive found that with the new system as well, have only used the roll numbers in the past as it was easier to discriminate between accounts, now have to learn account numbers instead

Sharon87

Well I hate the new system! On my Credit Card I can't see any existing direct debits set up. I had to phone them up earlier to confirm it was still set up.

I don't like having to put in my password again to do transfers, it's suppose to increase security, but if people have your details anyway, what's the point? And if you do leave it open on a public computer, then that person's stupid, and it also times you out.

opinions4u

1jim wrote: »

Ive found that with the new system as well, have only used the roll numbers in the past as it was easier to discriminate between accounts, now have to learn account numbers instead

You'll find that you can adjust to that quite quickly.

Although I do have 2 x Halifax credit cards. As the payment function only gives sort code and account number up front I can't tell which card I'm going to be paying until a third screen.

The solution? Close one of the credit cards!

blueberrypie

Question to anyone who knows (although I'm guessing opinions4u might be a good bet on this one?) - remember the "find out what overdraft you're automatically approved for" trick on Halifax old-style banking? The one where you stuck in some high figure and rather than approving/failing the request, it told you what you *would* be approved for? Can you still do that now on the new-style Halifax banking?

opinions4u

blueberrypie wrote: »

Question to anyone who knows (although I'm guessing opinions4u might be a good bet on this one?) - remember the "find out what overdraft you're automatically approved for" trick on Halifax old-style banking? The one where you stuck in some high figure and rather than approving/failing the request, it told you what you *would* be approved for? Can you still do that now on the new-style Halifax banking?

I reckon rb10's closer to it all these days .

Go in to your online banking, click on the current account and you'll have 3 lines like:

REWARD CURRENT ACCOUNT
11-00-01 12345678
Change my overdraft limit

Click on the obvious one and take it from there.

EDIT: I think it works as it always used to.