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Vodafone contract
Hi all,my wife took out a contract with Vodafone around two month ago,not only have the service rubbish,but the certain brand of phone,keep crashing with software problem.So is there any way of opting out of this contract,I know mobile networks are funny people and like there pound of flesh,so thought I'd ask on my beloved money expert,lee
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Comments
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If the phone is faulty then get it replaced/repaired.
Has the service deteriorated since you bought the phone?0 -
Customer service0
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Is the customer service poor in relations to dealing with the faulty phone?0
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Hi LEEDASH
I’m sorry to hear that you have been experiencing difficulty with your wife’s phone.
Under the terms of your agreement, you can return or exchange your handset within 7 working days. Once you have passed the returns period, we can then arrange to repair your handset under warranty.
If you would like us to arrange a repair, please e-mail us here using WRT135 as the subject, linking to this thread, and detailing the fault with the handset.
Once we have received this information we’ll be happy to advise on the next step.
Kind Regards
Simon
Web Relations Team
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
7 days... What a joke.Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug).
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If the phone is faulty they will repair or replace it up to 1 year.
A faulty handset does not invalidate an airtime contract, which is separate to the hansdset contract.No free lunch, and no free laptop0
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