sky complaints email address

sciencey33

Hello does anyone have an up to date address for sky complaints as I sent and email a few moths ago to a couple of addresses I found fromt he forum but have heard nothing. I'm trying to complain about the pay once watch forever.

any help appreciated

Kurtis_Blue

Recorded mail to:

Customer Complaint
Sky Subscriber Services Ltd
PO Box 43
Livingston
West Lothian
EH54 7DD

sirmarcus

OP...Try escalating and complaining via sending an email to Jeremy Darroch, BSKYB Chief Executive, at [EMAIL="jeremy.darroch@bskyb.com"]jeremy.darroch@bskyb.com[/EMAIL].

Good luck and hope this helps.

Rogerb_2

This is the one I used a few weeks ago and got half price Sky TV for 6 months. Tell them you are writing directly to the CEO in the absence of a satisfactory reply.

ExecCustEnq@bskyb.com

margaund

Sky subscriber Services Ltd
1 Macintosh Road
Kirkton Campus
Livingston
West Lothian
EH54 7BW

Try the above address

sciencey33

I have emailed both above addresses over a month ago I haven't even had a response to my emails. Is this normal they just ignore complaints?

I will write to the addresses provided thanks any other emails ect or phone numbers that respond to complaints properly or at all welcomed.

Thankyou.

Heinz

sciencey33 wrote: »

I have emailed both above addresses over a month ago I haven't even had a response to my emails. Is this normal they just ignore complaints?

What do you think? Even if 100,000 people complained, that'd still be only 1% of Sky's 10 million customers.

Benson

Let see if i get a response from either of these email addresses, terrible time trying to get connected to Sky tv, talk and broadband!!

Benson

ExecCustEnq@bskyb.com + jeremy.darroch@bskyb.com.

After 20 minutes of sending my email to the normal complaints address and copying in the two above emails, i got a phone call from the Executive Dept apologising for my problems and that they will resolve.
They sent me direct name and contact number and she (so far) has kept me updated on issues which is a start!

Shame you have to go to these lengths to get anywhere with Sky customer services

sirmarcus

Benson wrote: »

[EMAIL="ExecCustEnq@bskyb.com"]ExecCustEnq@bskyb.com[/EMAIL] + [EMAIL="jeremy.darroch@bskyb.com"]jeremy.darroch@bskyb.com[/EMAIL].

After 20 minutes of sending my email to the normal complaints address and copying in the two above emails, i got a phone call from the Executive Dept apologising for my problems and that they will resolve.
They sent me direct name and contact number and she (so far) has kept me updated on issues which is a start!

Shame you have to go to these lengths to get anywhere with Sky customer services

sirmarcus wrote: »

OP...Try escalating and complaining via sending an email to Jeremy Darroch, BSKYB Chief Executive, at [EMAIL="jeremy.darroch@bskyb.com"]jeremy.darroch@bskyb.com[/EMAIL].

Good luck and hope this helps.

Glad to have helped you get a great result and well done.:)

funkyds

hi,

we are in a property that has previously had SKY tv. We have applied 2 times now, both times they have taken an upfront payment for services in advance. Sent out all the nessecary stuff ie cards, paperwork etc.

Waited in for engineer to come no sign of them, so called sky on both occassions just to be told, that due to identified links with the account (being a new account) of unpaid debts the account has been cancelled.

We have never had sky and no one from sky has ever called to resolve it. anyone had the same problem? any ideas on what to do?

We have emailed every dept possible but still no response.

even emailed Jeremy Darroch.

Very unhappy especially after now taking 2 full days off work to wait for sky.

So basically we are getting tarred with the same brush and sky are inferring we are responsible for someone elses debt. - i dont think so and basically cant get sky because of this.