Whoa! - Retailers on MSE

quidsinquentin

I've just noticed a thread over on Grabbit, where someone was complaining about a company called 'Bigpockets'. The very next post was from 'Bigpockets' asking for the persons details to chase the order up!

The same thing happened the other day over on Mobile Phones. Someone complained about a company called Mobile Outlet (or something like that) and up they pop to deal with the query!

Whats going on? Are we under retailer surveillance or something?

Are retailers allowed on MSE??

Rebekka_2

Well i wouldnt be giving my details to anyone who pops up and asks on here:o

quidsinquentin

Sorry - posted this on the wrong thread by mistake in my haste and shock - can someone delete it please?

I've now posted it over on DT.

Cheers

rdwarr

I can't see the problem. If a company wants to improve its customer service by actively seeking out and swiftly resloving complaints then good for them.

skier1066

This happens over on the dvd forums but there is a specific suppliers forum , people like BigPockets are very helpful and tend to sort issues out. I also think they are forum sponsers over there which is diffierent from how this particular forum is setup and run.

I suspect this will need more thought from those in charge......

ELLA

A few years back I had a huge problem with argos, I had bought an i-pod and it got delivered to my old addy and the bloke who lived there had taken it and denied having it.

I got no where calling argos and it was there fault in the first place, anyway a lady who worked for agros headoffice had seen my post on here and left me a pm.

I called her number and she had a new i-pod delivered to me by taxi that afternoon and just in the nick of time for xmas.

Thank god she saw my post and helped me out!!

randan

I just wish that someone from Pigsback would monitor their thread and deal with some of the complaints/queries regarding missing points.

biglugs

Whats going on? Are we under retailer surveillance or something?

Oh no! Other people are using the internet to find out stuff too!
I don't know how you could stop retailers using MSE, let alone want to.

identitymismatch

I think that what you're seeing is good customer service...

vsumouse

yes i just seen 1 on shop dont drop,
someone asking if a certain site is any good offering a 20" TFT, then from thin air the guy who owns the site pops up and answers the question, like its magic :cool:
maybe they think were a bit:beer:

moneypennyless

Wonder if any of the Amazon Market sellers are readin this then?? I have a problem with Disctrade Amazon market seller, sending me incorrect goods and ignoring my emails!! Very rude and out of order!!