Dollar rental car Road safe

diana-april

Just back from a trip to Florida and wanted to warn others about Dollar rental car road safe. I booked a Paid in Full package on the internet - no problem and when we arrived at the Dollar car rental desk I declined all the usual extras and upgrades.

They use these small screen devices on top of the counter which are very hard to read. I was told to read and accept the details on the screen 6 pages in all. The only 2 options on the screen are 'accept' or 'need help' I told the Dollar rep I didn't want any extras and she said it was an addendum. Anyway we got stung for $5.99 + tax per day for Road safe which we didn't want.

When we realised we went back the following day and asked them to remove it. On returning the car Dollar had still charged our credit card so it was back up to the car rental desk again to remove it the 2nd time.

I wouldn't use Dollar again.

cactusdust

Conversely, my family has used Dollar before and they were fine.

eslick

not just a dollar issue, they do this sort of thing by catching you off guard and tired from long flights. Friend got caught with a similar thing last year and one year in Miami we were even given a smaller car and than the one we booked and was told that it was the same size, unless you use someone like alamo or national you would never know, the broker eventually got us a refund as the rental company depot kept telling us their customer service was wrong. In the end if they dont help you, you may need a good broker to claim back extra charges and this is where you find some brokers lacking.