Eon Exit Fee ?

Premier_2

backfoot wrote: »

Ah, I follow you now.

You are missing the point of the Code I think. None of discounts would be allowed to be included,because they are conditional.You are right, I cannot calculate the right amount,because no one can. That's the problem because Eon currently get credit for discounts which sometimes are not payable.It's the whole point of the issue.:D

That way the Code forces Eon to change this policy or not have the product appearing so high up in the tables.It would still be there but not as high as is currently ranked.

That would then be a choice for Eon to simplify by allowing discounts on final bills or alter its tariffs or do nothing.

You are still being very defensive towards a non customer friendly practice. The Money Saving is meant to be towards the customer not the businesses.

It's our chance to try and get a fair deal.Why aren't you onside?

The code relates as to how comparison sites are allowed to reflect discounts offered by suppliers, not to restrict suppliers from offering those discounts.

How does it help the consumer to decide what will be the best product for them for the next 12 months at least, if the comparison sites cannot reflect any of the discounts that would apply to the majority of customers agreeing to such a tariff for 12 months?

backfoot

Premier wrote: »

The code relates as to how comparison sites are allowed to reflect discounts offered by suppliers, not to restrict suppliers from offering those discounts.

How does it help the consumer to decide what will be the best product for them for the next 12 months at least, if the comparison sites cannot reflect any of the discounts that would apply to the majority of customers agreeing to such a tariff for 12 months?

You don't get it. I don't think your going to get it or don't want to. I hazard a guess you have an Eon link, but its not important.

The Code drives a change in behaviour of the suppliers if it is strict and well policed.It forces them to be transparent or forsake their ranking in the tables.

Let's see what the Reps say.

Let's see what other posters think. Another thread is talking about complicated tariffs and supports my points.

I shall exit for a while. That's £50 please sir.:D

KimYeovil

But the code does not support fairer pricing. It opposes calls for one base price with separate charges for late payment and other costs. Scottish Power's £150 prompt payment discount (when it was offered) was excluded by the code.

Premier_2

backfoot wrote: »

You don't get it. I don't think your going to get it or don't want to. I hazard a guess you have an Eon link, but its not important.

The Code drives a change in behaviour of the suppliers if it is strict and well policed.It forces them to be transparent or forsake their ranking in the tables.

Let's see what the Reps say.

Let's see what other posters think. Another thread is talking about complicated tariffs and supports my points.

I shall exit for a while. That's £50 please sir.:D

On the contrary, I believe it is you that doesn't understand, although I have the courtesy to allow you to have a differing opinion.

However, your approach simply doesn't work and will not help the consumer... something you ironically attempt to criticise me for.

Lets start at the beginning. Why do suppliers have complicated tariffs? Well there a whole range of reasons but let us consider two that are often quoted (from the opposite sides of the fence)
1. Confusion marketing
2. To aim to attract the specific type of customer the particular supplier is aiming at.

Confusion marketing. The suppliers must hate comparison sites as this cuts straight through any attempt at confusion marketing, especially when at present all suppliers and tariffs generally available must be on them. So the suppliers have to live with them.
But you are suggesting the loss of discount on the final bill should be reflected in the Eon price. BUT you can't say how much (nor can anyone else as it differs with each case; it may not have any affect) So whats the solution? Ignore it? No that's the current system which you are arguing against. How about removing Eon from the comparison sites? Great idea ... not! Just like the insurance world where some insurers don't allow themselves to be shown on comparison sites. Get the consumer to call direct and baffle 'em with confusion marketing. The Supplier wins.

Targeting specific customers. The discounts are designed to make target and attract those customers - they won't change them just because comparison sites rules are too hard.

The guide is designed to give customers confidence in comparison sites. The comparison sites currently list all the suppliers and all the generally available tariffs in a fair way. You cannot say how better to display them, so what's the alternative if the supplier doesn't change their tariff structure? You leave them off completely?

You really haven't thought this one through have you? Come up with a realistic alternative proposal and you may get some support, but at the moment the only support you have is those who like to moan for the sake of it.

It doesn't actually matter what me, you, or any other MSE member thinks. The current system isn't perfect but you haven't got a better alternative. The only alternatives would ultimately disadvantage the customer and advantage the supplier.

That is unless you are so stubborn to believe the supplier will give up that advantage by revising their tariff simply because the sites they would probably prefer not to exist are finding it hard to reflect the price the way you would like. (although you haven't actually said how you like because you can't, you just say not the way it currently is)

Perhaps you don't even agree with my suggestion the suppliers would wish the comparison sites don't exist. If that is the case you presumably don't accept confusion marketing as a reason for the pricing anyway? If they did like the idea of comparison sites, surprising they don't display the info on their own site (a bit like Tesco tried when hoping it would attract customers from their competitors. Unfortunately it failed when customers started seeing Tesco were not the cheapest for what they wanted)

I have mentioned previously what to do if you really think your are right and the system needs changing - after all it's only those bodies that can actually force any change ... but I'm sure they would want to know what you would like to see instead rather than just criticise the current system.

I look forward to reading your plans. You suggested being transparent. Give us those ideas that you believe will improve transparency.

backfoot

Wow, you have attributed a whole long memo of things to me which I haven't said or argued.

I am not going to dissect it, because you are intent on a wordsmith and personal argument, without reading what I actually queried.

I will wait till the Comparison Site Reps respond,who have responsibilty for the operation of the Confidence Code.

The question is none of your long memo but the following:

Does the fact that Eon withdraw their discounts on a final bill mean that all those relevant discounts are disallowed in the calculation of the annual cost of a product so affected?

If not, why not, given the wording of Clause 7.1.1 of the Confidence Code. i.e. discounts which are not paid automatically.

trina_m_wiles

Starting to wonder what I've let myself in for, but I think I can help the OP.

E.on do not offer any discounts on Final Bills.

This is typically 6% single fuel monthly Direct Debit or 8% Dual Fuel.

The 20% + discounts being quoted by earlier posters are offered with their FixOnline tariffs.

These products were unaffected by the recent price increase and will remain fixed until the contract end date.

If you then decide to change supplier and continue to pay by MDD, you will forfeit a maximum discount of 10% on your final bill, with their EnergyOnline plan. This has no cancellation fee.

Premier_2

backfoot wrote: »

Wow, you have attributed a whole long memo of things to me which I haven't said or argued.

I am not going to dissect it, because you are intent on a wordsmith and personal argument, without reading what I actually queried.

I will wait till the Comparison Site Reps respond,who have responsibilty for the operation of the Confidence Code.

The question is none of your long memo but the following:

Does the fact that Eon withdraw their discounts on a final bill mean that all those relevant discounts are disallowed in the calculation of the annual cost of a product so affected?

If not, why not, given the wording of Clause 7.1.1 of the Confidence Code. i.e. discounts which are not paid automatically.

Let' summarise it for you then

What's the alternative way you would like the comparison sites to handle this?

backfoot

Premier wrote: »

Let' summarise it for you then

What's the alternative way you would like the comparison sites to handle this?

A whole exercise has been conducted by a dedicated team to produce a comprehensive document called the Confidence Code.

I don't have to define any alternatives as it was their job. I am simply asking for an interpretation of this newly formed Code in relation to the policy of the supplier Eon not to pay any discounts on final bills.

Let's see what the parties responsible for its implementation have to say.:)

Pincher

Are we complaining about something you get for free?

What you are asking the comparison sites to do is to repave the road flat for you every time the supplier opens a new undulating road. The implementation is non-trivial, and obviously some sites pay more attention to the details than others.

If it was straightforward to choose a tariff, we wouldn't need comparison sites.

backfoot

Pincher wrote: »

Are we complaining about something you get for free?

What you are asking the comparison sites to do is to repave the road flat for you every time the supplier opens a new undulating road. The implementation is non-trivial, and obviously some sites pay more attention to the details than others.

If it was straightforward to choose a tariff, we wouldn't need comparison sites.

If that post is aimed at me?

I'm not complaining about comparison sites.I think they are excellent. Where did anyone in the thread complain about them?

I am asking one simple question, which has been made clear several times, about how they will treat the Eon final bill disallowance of discounts,under Clause 7.1.1 of the confidence code.

We definately need comparison sites.:)